Herrin-Gear's service department not only fixed what was broken on my vehicle, but they also went the extra mile by washing and vacuuming the interior. James and Heather took away the guesswork by keeping me informed throughout the process.
Great customer service by Infinite. I appreciate the efforts and hard work of the staff members. It’s always a pleasant experience. Thanks Herrin Gear
First of all I would like to say my service representative Trish was excellent she did her absolute best to offer the best experience for me. However, the amount of time my car was in the shop was far to long. I dropped the car off at the beginning of December but did not see it again until mid January. I was told the driver side axle was bent and the CV join needed to be replaced. I had to bring it back a few times to completly resolve the issue. Although the amount of time spent on the initial ...
The experience is almost always pleasant at Herrin-Gear INFINITI. Most of the time I come I'm tired and exhausted from work. They provide snacks and complimentary beverages while you wait for your car to get serviced. Everyone works proficiently to get you the best services possible. I highly recommend this place for any INFINITI owners you won't be disappointed.
Randy was so helpful and communicated promptly with all the details that we needed to make to visit fast and thorough. They did a great job with the repairs and maintenance we needed.
I had a recall on a part I needed to get get service for I set the appointment up that was great they were waiting on me as I pulled up plus
Purchased my automobile last year. This was my third visit. I must say, it was the BEST ONE SO FAR! My first two were less than desirable in customer service from my Service Advisor. My second visit was the new manager, James, first day, and I shared my concerns and first impression of my previous visit. So far, new management and my new Service Advisor-Quentin have made a TREMENDOUS DIFFERENCE. Quentin handled all if my questions and concerns with a timely and professional manner. I look forward to higher and higher levels of customer service with my relationship with INFINITI. ...
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