Customer Testimonials
Overall fantastic experience!! Loving my new Infiniti❤️
The service was great friendly staff and workers overall all in satisfied and thanks again see you all next time
Tricia Montgomery always makes sure everything is taken care of. Great team and services each visit.
Customer Service was very good and I would recommend your service to anyone with a INFINITI vehicle.
First impression was great. Immediate attention and review of service need. Ricara McLaurin was my Rep to assist me. Quickly identified herself and asked if I would be waiting or if I needed a ride. Made me feel good about choosing this location for service. Provided business card for contact, if needed. Service Manager came thru and welcomed me…nice touch.
Great experience for the Herrin Gear INFINITI team. Service was completed in a timely fashion and without any problems.
I was impressed with the work that was done. I appreciate them fixing it right the first time. Giving an accurate diagnosis. Also I love that they didn’t have to keep my vehicle an excessive amount of time. Last but not least Quincy is amazing! He is knowledgeable and goes the extra mile to ensure you’re satisfied. Great customer service indeed! I will most definitely return!
My Salesman Antonio and his sales manager worked patiently with me to ensure I got the exact vehicle I desired.
Great service! My car was washed for me without asking! I was happy with my experience
Service very awesome, The service manager I’ve very friendly, professional, polite, and prompt,
This dealership provides excellent customer service and service. The manager is hands on. My service agent is very friendly and reachable and prompt.
Great customer service! Friendly staff, all willing to help. Hand sanitizer placed throughout the facility which was great to see.
We love coming for all services here. We always feel welcome and like you know us on a personal level! It speaks highly of Tricia and everyone else in the service center
Joseph Rice was AWESOME! Went the extra mile (literally) to meet me half way between Jackson and Starkville to show me the car and go for a test drive!!!
Pastor Ayers is an excellent manager and goes out of his way to make sure the customer is satisfied. Quency Coleman returning pushed things to an even higher degree of excellence (SO HAPPY HE IS BACK)! Finally, whoever had the idea of adding the Hot Chocolate Machine, THANK YOU!! Being that I get cold easily and I don't like coffee, that was a blessing! Keep us the good work team!
The service was great and didn't take long to complete. The rep was very nice and kept checking in on to ensure everything was okay.
Top notch presentation from curb all the way through the sell. Shanehen and his friendly staff made our purchase a great buying experience. Definitely earned our business for all of our vehicle needs.
Parts Department good service
James is a shining star in an otherwise cloudy sky. Going forward I will only deal with him.
Great experience and always helpful staff. Easy process and no gimmicks or high pressure
Very helpful. Got me in and out as quick as possible. Friendly as always and excellent service.
Randy has always taken very good care of our cars, and been very helpful. We are grateful for his service.
Randy Walker always goes above and beyond and is very knowledgeable. #1 in customer service.
Shanehan Westphal the General Sales Manager was very nice, honest and showed great customer service. Didn’t push a sale! Just wanted me to make the best decision for me. I highly recommend you talk to him especially if it’s your first time purchasing a luxury car.
Better experience than previous! As in the past service provided By Quincy Coleman very outstanding. Good to have him back. Very exact in service recommendation and ensuring that specific details of those recommendations are completed.
The staff is very knowledgeable and patient with the customers. They listen and work hard to resolve any issues.
I picked up my Q50 today after being serviced. Tricia Montgomery always does a great job taking care of whatever my car needs. I highly recommend Herrin-Gear and have purchased three cars from them over the years (INFINITI, Scion, & Toyota).
I was greeted with such professional service. Mr. Quincy Coleman and the technician was very caring and very helpful. Thank you.
The servbices required and requested were delivered within 2 hours and a set of discounts applied to the final bill. Randy Walket is GREAT! The dealership's waiting room is clean, comfortable and stocked with snacks and drinks. Wondewrful!
Always a great experience! James is very professional and friendly
I’ve had every good experience with Herrin Gear, after we purchased our QX60, we have had all our service work done at the dealership and always have been pleased.
Great people to deal with - friendly and very pleasant. This is my 4th vehicle I have leased from HG INFINITI and one of the main reasons I keep coming back is the people.
Great experience overall. The staff is very knowledgeable and eager to assist with no pressure to buy. They are also very helpful throughout the entire process. Highly recommend.
Service was fast and on time plus the wash and vacuum was a plus. Thanks
We always feel welcome at the dealership and get excellent work done, His staff is very courteous
Excellent service. Mr. Ayers is so polite an have good customers service. I will recommend friends and a familys
Great service and great people. I will always use Herrin Gear for my service needs.
If you have a problem or question regarding service they will get it right.
I always get the best service from Jerry and Tricia . They are the reason I keep driving an INFINITI. Keep up the good work !!!!!!!!!! Have a great Thanksgiving!
Mr. Coleman is an awesome person that exemplify Christ. He informed me about the update status of my vehicle. Thank you.
Quency Coleman in the Infinity service department is awesome. He was polite, attentive and kept me informed about the service being done on my vehicle. I would highly recommend him!
My service was promptly and efficiently handled. During the course of the visit, the team identified additional items that needed attention, for which I was grateful.
They are so friendly, helpful and knows what you need to get the job done.
The services I received was awesome, the atmosphere was great. Thanks to everyone and God
Amazing customer service with a polite, positive and can-do attitude. Hands down the best customer service in the Jackson metro.
Very Professional and Great Customer Service. Make sure customer are highly satisfied with the service
Thanks for immediate attention. Service rep did great job. Thanks for ride to office. I drove up and you took care of my needs
I well please that I got an appointment at my convince and wait on when I arrive
Justin McFarland was an exceptional salesman! He was able to help me find exactly what I was looking for and advocated for the best trade in deal that we could get. I am very pleased with the ease of the overall buying process. 10/10 I do recommend !
Herrin Gear INFINITI provided great customer service! They even came to my location to pick up the car and delivered it back to me!
Randy Walker did a great job as usual in keeping me informed of what was going on.
Everything was great. Herrin- Gear INFINITI always goes above and beyond to make sure my needs are met.
I’ve had my Infinite in shop 3 times, when I felt I wasn’t properly serviced. My Service Consultant, Tricia Montogomery was very helpful, she made sure my problems was taken care of. I’m very pleased with the care of my truck. Thank You, Ms. Montogomery for all your help and concerns, and thanks for all the calls concerning my service @ HERRIN- GEAR, Jackson, Mississippi.
I am elated that Justin McFarland was able to provide excellent service in helping my daughter find the car that she wanted. Justin is very patient, friendly and professional!
A great experience when working with Tricia and James. They always take care of your needs!
Justin McFarland is a great sales associate! Very friendly and knowledgeable!! My experience was Excellent
The service manager James Ayers is exceptional and takes great care of us when we need service.
Very professional, service commitment was very exceptional. Justin my salesmanship AMAZING!!! He made the sale a smooth one, and delivered all my wants and needs for my vehicle.
Justin McFarland went above and beyond for us today! We started talking to him early this morning and he brought the car out to me at work and let me drive it. We worked the numbers and now he is on the way with my new ride and picking up my old one. If you are in a need for a new or used vehicle CALL JUSTIN!
Such a great place and Mr Justin made the sale very simple and very easy!
Randy Walker is the service rep that I always use. He is very easy to work with and always respectful and accurate in what he is explaining to me. Infinity is fortunate to have such an excellent employee
Tricia has been great to work with. She is very nice and knows the vehicles well .
Randy is great and very knowledgeable. He goes above and beyond for his customer. All the staff is friendly and accommodating.
I've purchased 3 INFINITI vehicles from this dealership. Most of the service I received was superb. I would recommend this dealership.
This was the very best car-buying experience we have ever had. All involved were professional, knowledgeable, and courteous.
Our service experience was exceptional. Customer service and service professionals were very thorough, professional, and attentive.
Service area is always spotless clean and employees very accommodating, Drop off and pick up is very easy.
I was promptly greeted for my 8 am appointment for my routine oil service and tire rotation. I was checked in and then went to the very comfortable, clean, and spacious waiting area. (This area provides some snacks and beverages.) When my vehicle was ready, my regular service rep,, Randy Walker, came to notify me. He is such a pleasant and thorough man and I give him and his company 5 stars.
Great customer service! I'd recommend this experiment with any customer! Thank you for excellent service!
Great friendly staff. Not that much wait time to service my vehicle. 5 star review
The service dept is great, been taking my car back for any work need, staff very professional
I love the way they greeted me and my husband. Their hospitality was awsome! Keep up the good work!
After several awful service experiences, my service advisor Tricia made this a great experience. I was in and out within 2.5 hours. My car was washed afterwards.
Great customer service, service dept. staff are fantastic. The representative I had was very good.
Jerry Jones took real good care of me now if he was a Cowboys fan it would’ve been a greater experience. He also made sure I was able to make it to my next appointment with a courtesy ride
So far this dealership has met all of my expectations. Love my QX60, and appreciate your wonderful staff.
This is my first INFINITI so I'm getting used to driving this SUV. I'm not really pleased with the QX50 performance I've driven Lexus & Mercedes. The Lexus SUVs did not have as good of warranty & promotion at the time of my purchase.
Friendly knowledgeable staff that go above and beyond to take care of your vehicle and make you feel they appreciate your business.
Totally awesome. We were treated with total respect. We were from Texas and Tricia treated us like family.
Always a great service day at Herring Gear INFINITI of Jackson. James Ayers and the crew make me feel like a VIP and that my business is appreciated.
Randy Walker was very knowledgeable and could pinpoint the one problem I had noticed with my car. Otherwise I just needed an oil change and tires rotated until the check of systems discovered another problem which was quickly fixed. My car was cleaned up and ready to go. I was much happier with my service this time than the last time I was in.
Service dept. rep. Was very knowledgeable , explained how i would receive a text about the services i asked for! Everything was very detailed! Overall experience was 100% in all areas! By the way i love the text that you receive explaining everything in detail! Cool service!
I needed a new key fob for my 2007 INFINITI FX45. They had me in and out within an hour, and the cost was what I expected it to be.
The service person was very professional and nice he handles everything we asked him to do. Mr. Jerry Jones deserves an “A” for his service.
Mr Jones has received my car each time maintenance service, tire rotation and brought a new tire front drivers side. Mr Jones very courteous and service was prompt. My car was cleaned inside and out looked like a new car. Thank you Mr Jones and Herrin-Gear for courteous service. Also thank you Tiffany
Randy was very informative and helpful and got me in and out in a timely manner. I will definitely do business with him again in the future!
The service department representative was very knowledgeable and helpful. He explain that I will be receiving a text about my car and how to approve the recommendation of the technician.
Antonio Chambers was the best salesman and helped me with all my needs. The facility itself was clean and up to date and treated me and my family as we were family.
Mr Jones was very informative and through I was very pleased with the service and will come back and refer others thank you mr Jones
The service was good and I was satisfied with work completed on my car
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