Customer Testimonials
I am always treated well and receive Top Notch service.
The service was phenomenal. Terrance was the best car salesman we’ve ever worked with. He was thorough, but never pushy. 5 ⭐️ We will definitely be back for future car purchases.
Pros - Great customer service. Always gets my vehicle in and out in a timely manner. Great experience. Cons - Quite expensive for basic services.
The staff and management team were very nice and helpful. All members of management welcome me to the dealership and thanked me for the purchase I made.
All staff were very professional. The mechanics kept me informed as they serviced my vehicle. They explained in detail about the needed repairs, provided options and allowed me to make the decision of which option.
Herron Gear has a great Service Department. The staff is friendly and extremely knowledgeable! Great quality service! My advisor Tricia Montgomery is the best!
Quincy Coleman represents the INFINITI brand well. He’s very professional and trust worthy service adviser. I appreciate his honesty when it come to servicing my vehicle. He’s one of the reasons i continue to buy Infiniti’s
Quincey Coleman always take care of the things that I tell him that’s going on with my truck. He listen and makes sure the problem is solved.
Service department is always helpful.
The door to door service was highly convenient. CJ the courtesy driver was exceptional. Thank you.
I would recommend the sales and service INFINITI staff for their quick response for my needs. Deidra was great in my purchase experience. Randy in service was very professional and helpful when I was in service. All staff were very pleasant to deal with.
They were friendly, knowledgeable and informative about the vehicle that I was looking for and purchased.
Long time employees take good care of customers.
I highly recommend INFINITI for all services. & all the Customers will be highly satisfied ! INFINITI staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love INFINITI !
Awesome place, very nice employees
Overall a Generally pleasant sales experience. Non pressurized. Salesperson Randy was very helpful. Also had pleasant conversation with the managers. Antonio in finance was also very pleasant to deal with and helpful.
What can I say...love this dealership and the staff. It's s 2hr. drive for me but well worth it. The service department is AWESOME!👍🏾❤️
I love the profesional service I received from Quency Coleman he always go that extra mile to make sure my my QX. 80 luxe get the proper service needled.. Quency explained what service is due and why.. I travel frequently so I have to get my service more often.and every visit Quincey is my go to man. I am one satisfied customer . Thank you Quency!!
Ricara was prompt in caring for my needs. Had locks installed on newly purchased vehicle.
It being amazing to own a car form such a great dealership the comfort of a nice car
Friendly,knowledgeable,caring, the consultant was knowledgeable about the work that was to be completed on my car.
James and Tricia are just "One Call Away". They are my peoples (LOL). Excellent services. Bring my car in dirty and leave out clean. 🙂
Service department is super nice and helpful. Have been satisfied with every experience we have had with them
The representative was very nice and knowledgeable about our needs, she made sure we were waited on in a timely manner 👍🏾
The service dept go out there way to make sure your vehicle is in top condition!!! Special thanks to Mr. Ayers an Jerry!!! Thank you ❤️
Everyone was helpful and the salesperson {Nathaniel Armstrong} was able to help me find what I needed.
Excellent, timely and efficient service given for my services required during my visit to the dealership.
On the day I went to the dealership to pick up my car, everyone was helpful and nice and made the purchasing process easy.
Randy Walker has taken exceptional care of us for many years. He’s the main reason we keep coming back for service.
The entire process of purchasing the vehicle was made easy by the friendly and capable staff at Herrin-Gear INFINITI.
My overall experience with the seller and dealership was great! The seller and I communicated by phone before we actually met on the day I went to the dealership and picked up my new QX60. Lathario was professional and assisted me every step of the way while searching for my car. He also took the time to explain and show me the features of the vehicle.
Great service for my vehicle.
The service is always prompt and they provide great feedback for the care and maintenance of my vehicle.
Customer service was great. Everyone was nice and friendly. Fast and efficient work. Very fast service
Great place to visited for your vehicle repairs if needed. Mr Randy Walker delivers excellent customers service.
Very professional, responsive and prompt with service. Randy Walker is an excellent service manager and I would highly recommend.
Wonderful service, amazing employees, very satisfied.great dealership will definitely be back for my next car!
I love the friendly staff ! They try to go the extra mile to help customers. It’s easy to want to keep coming back & referring others to check them out.
The service on my vehicle was great but when I am asked to get my vehicle washed, I was very disappointed to see the finish product. Bugs still on the windshield and tires were still dirty as well. I could have sprayed water on it and driven it off. I will not ask for a car wash anymore, time wasted for me!
My experience with the service department went very well. I was satisfied with the service I received.
The service is impeccable and the service team is always welcoming and accommodating.
When it comes to the service department make sure you ask for Mr. Quincy Coleman, he is awesome very detailed.
Great quality customer service and job satisfaction at this dealership each and every time I come in.
I always receive great, quality service when I go in to get my car serviced.
It will be bad to keep this alone to myself. I came across the best Forex, Crypto and Binary expert ever, in person of Mrs Catherine Morgan.Fx who really helped me to invest and managed my trade account. she is very honest and diligent in her work. All I did was invest $1000 and within 7 days she made $6,800 profit for me. You can also invest safely with her and come back to thank me later. there are no hidden charges, and withdrawals are made directly to your bank account. Contact her via WhatsApp: +1 (480) 817-5950 E-mail: [email protected]
Brought car in for routine maintenance. They were very short handed but you wouldn't know that by the fast, courteous service I received. It was all hands on deck to make my customer service experience was great.
I had the absolute best experience today on the purchase of my new vehicle. Deidra Estes and the team of people that helped me were absolutely amazing and went above and beyond for me and I am forever grateful. I will always be a customer. Thank you, Deidra! you are the best! 😃
Good service done quickly.
Great customer service! Checked my car, serviced my car and got me out in reasonable time.
Everything was great and Randy was very professional. Coming from Arkansas I was on a time crunch and everything as smoothly as can be! Thank you all so much!
Everyone was nice and checked on my a couple of times. The area to wait is was very comfortable
I HAD A GREAT EXPERIENCE WITH HERRIN GEAR, I WOULD RECOMMEND THEM AND THE SERVICE WRITER TRISH IN THE FUTURE TO FRIENDS AND FAMILY, THANK YOU, BO HAARALA
Jerry is always very nice and friendly. He gets my car serviced a timely manner. When a loaner car is not available, he arranged for me to get drop off and picked up. One time he had them to bring my car to me at work. That was a great plus because I didn't have to leave work. The dealership is always clean and have snacks available 1st thing in the morning. I don't think they have them after lunch because the 1 time when I went in the evening, I didn't see them. But overall great experience. ...
Dealership clean, everybody was helpful, snacks to eat, and made time to sit down and explain what was going on.
Shanehan Westphal and Terrance Burnett were very helpful in the purchase of my new car! This is the fourth INFINITI that I have purchased from Herrin-Gear INFINITI and I am thankful for their assistance. Herrin-Gear INFINITI is the only place I will go! It is nice to walk in and have the Sales Manager always remember you, Shanehan and Terrance were very interested in making sure I had yet another great experience!
Great service!!
Greeted on time and very personably. Waiting area quite comfortable. Restroom was immaculate. Randy, as always, was wonderful - kept me informed throughout the service experience. Car was washed and interior very clean on delivery. We've owned Herrin-Gear INFINITI cars since 1993 - it just keeps getting better!
If you are looking for a vehicle I recommend Herrin-Gear INFINITI, ask for my salesman Antonio Chambers and when you buy your INFINITI ask for my Service Consultant, Randy Walker. Let them know that Gloria Hudson referred you.
Jerry went out of his way to provide great service and ensure I was satisfied.
I was very happy with the service and I highly recommend taking your car to get serviced. The service was fast and efficient.
It is always a pleasure to visit Herrin-Gear for service. Everyone is kind, friendly and professional.
Very nice and professional staff. Great service. i Like being able to make appointments online.
Very good place to do business, dealing with your automobile-dependable service and friendly staff.
The best service department in the state and Quincy Coleman is the best. You need more people like Quincy and Jerry, very professional and knowledgeable about their work and responsibitities. I would recommend this dealership to all of my family and friends.
Customer service was great. Randy Walker always goes above and beyond. I waited and the wait time was shorter than expected.
Good experience with purchase except length of time involved before getting to signing paperwork very efficient in locating vehicle and delivery
It was a great experience. I would recommend this dealership to my friends. The salesman was awesome.
Every dealership personnel we encounter was knowledgeable and very helpful in executing their respective duties.
Randy the service advisor took care of my needs and answered all my questions. T
Excellent customer service and timely work. They genuinely care about your car and your experience
If you are looking for your next car, contact Deidra Estes. We have bought a lot of cars thru the years either for personal or business purposes , and she ranked at the top of our list as far as what we wanted from a sales rep. Go Deidra!!
Service was absolutely great! First time at Herrin. Would definitely recommend.
Customer service is top notch! They made buying easy and stress free. We will definitely purchase from this company again in the future!
They has very Professional people working at the Jackson location. Never experience rudeness.
Excellent service Randy Walker
The service was excellent, Jerry took care of everything and had Mr. Willie bring me to work and pick me up
The guys there are amazing. They make sure everything is taken care of with my car. Always educating me on how to take care of my car.
i have been using HERRIN GEAR for many years and many vehicle purchases... Reed, Shannon, Lee, Trish have always been great ! Service after sale keeps me coming back trade after trade... They are what you want in a Dealership !!!!!!
They’re okay just hard to get them to answer their phone calls and even return their calls!
Excellent experience and great customer service. Everyone was friendly and eager to meet my needs.
Great service, everyone was very helpful in making sure we got the maintenance services we requested.
Seems to have a problem with providing loaner cars to out of town customers while their car is being serviced.
Very pleased with our 2nd experience with Herrin Gear. Our salesman Terrance was outstanding. Knew his merchandise quite well and went over and beyond to make us satisfied customers. He’s quite an asset to your company.
The staff stay in touch with me daily before my vehicle arrive by phone and email. Enjoyed my salesman Randy Ivy. Easy check out the finance on electric forms board
Terrence was such a joy to work with. He went over and beyond to please us. Was very impressed with expertise on the vehicle we chose. He is surely an asset to your company. 👏👏👏
Service was great! Tricia is a wonderful service representative. Goes the extra mile for her customers
The dealership is Good. Busy at times but that should be expected now days. I didn't mind the wait..
The servicr and customer satisfaction were unmatched. we enjoyed snackd and entertainment by the cookjng channel while we waited.
They provide the best service you can find. They make you feel like family and will work with you.
Clean and polished looking lobby; polite and friendly sales rep Diedre Estes), polite and helpful general manager. Hoping that will continue! I have lots of questions on features.
Tricia did an awesome job. She was very knowledgeable and suggestive as to things that would help me.
