Customer Testimonials

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Facebook Mar 21, 2023

I am always treated well and receive Top Notch service.

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Facebook Mar 17, 2023

The service was phenomenal. Terrance was the best car salesman we’ve ever worked with. He was thorough, but never pushy. 5 ⭐️ We will definitely be back for future car purchases.

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DealerRater Mar 17, 2023

Pros - Great customer service. Always gets my vehicle in and out in a timely manner. Great experience. Cons - Quite expensive for basic services.

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DealerRater Mar 9, 2023

The staff and management team were very nice and helpful. All members of management welcome me to the dealership and thanked me for the purchase I made.

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Google Mar 8, 2023

All staff were very professional. The mechanics kept me informed as they serviced my vehicle. They explained in detail about the needed repairs, provided options and allowed me to make the decision of which option.

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DealerRater Mar 5, 2023

Herron Gear has a great Service Department. The staff is friendly and extremely knowledgeable! Great quality service! My advisor Tricia Montgomery is the best!

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Cars Feb 28, 2023

Quincy Coleman represents the INFINITI brand well. He’s very professional and trust worthy service adviser. I appreciate his honesty when it come to servicing my vehicle. He’s one of the reasons i continue to buy Infiniti’s

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DealerRater Feb 27, 2023

Quincey Coleman always take care of the things that I tell him that’s going on with my truck. He listen and makes sure the problem is solved.

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Facebook Feb 22, 2023

Service department is always helpful.

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DealerRater Feb 21, 2023

The door to door service was highly convenient. CJ the courtesy driver was exceptional. Thank you.

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DealerRater Feb 17, 2023

I would recommend the sales and service INFINITI staff for their quick response for my needs. Deidra was great in my purchase experience. Randy in service was very professional and helpful when I was in service. All staff were very pleasant to deal with.

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DealerRater Feb 9, 2023

They were friendly, knowledgeable and informative about the vehicle that I was looking for and purchased.

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Facebook Feb 9, 2023

Long time employees take good care of customers.

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DealerRater Feb 6, 2023

I highly recommend INFINITI for all services. & all the Customers will be highly satisfied ! INFINITI staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love INFINITI !

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Facebook Feb 3, 2023

Awesome place, very nice employees

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DealerRater Jan 29, 2023

Overall a Generally pleasant sales experience. Non pressurized. Salesperson Randy was very helpful. Also had pleasant conversation with the managers. Antonio in finance was also very pleasant to deal with and helpful.

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Google Jan 28, 2023

What can I say...love this dealership and the staff. It's s 2hr. drive for me but well worth it. The service department is AWESOME!👍🏾❤️

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DealerRater Jan 28, 2023

I love the profesional service I received from Quency Coleman he always go that extra mile to make sure my my QX. 80 luxe get the proper service needled.. Quency explained what service is due and why.. I travel frequently so I have to get my service more often.and every visit Quincey is my go to man. I am one satisfied customer . Thank you Quency!!

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DealerRater Jan 26, 2023

Ricara was prompt in caring for my needs. Had locks installed on newly purchased vehicle.

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DealerRater Jan 21, 2023

It being amazing to own a car form such a great dealership the comfort of a nice car

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DealerRater Jan 19, 2023

Friendly,knowledgeable,caring, the consultant was knowledgeable about the work that was to be completed on my car.

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DealerRater Jan 12, 2023

James and Tricia are just "One Call Away". They are my peoples (LOL). Excellent services. Bring my car in dirty and leave out clean. 🙂

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Facebook Jan 11, 2023

Service department is super nice and helpful. Have been satisfied with every experience we have had with them

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DealerRater Jan 10, 2023

The representative was very nice and knowledgeable about our needs, she made sure we were waited on in a timely manner 👍🏾

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Facebook Jan 9, 2023

The service dept go out there way to make sure your vehicle is in top condition!!! Special thanks to Mr. Ayers an Jerry!!! Thank you ❤️

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DealerRater Jan 5, 2023

Everyone was helpful and the salesperson {Nathaniel Armstrong} was able to help me find what I needed.

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DealerRater Dec 30, 2022

Excellent, timely and efficient service given for my services required during my visit to the dealership.

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DealerRater Dec 30, 2022

On the day I went to the dealership to pick up my car, everyone was helpful and nice and made the purchasing process easy.

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DealerRater Dec 21, 2022

Randy Walker has taken exceptional care of us for many years. He’s the main reason we keep coming back for service.

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DealerRater Dec 19, 2022

The entire process of purchasing the vehicle was made easy by the friendly and capable staff at Herrin-Gear INFINITI.

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Cars Dec 15, 2022

My overall experience with the seller and dealership was great! The seller and I communicated by phone before we actually met on the day I went to the dealership and picked up my new QX60. Lathario was professional and assisted me every step of the way while searching for my car. He also took the time to explain and show me the features of the vehicle.

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Facebook Dec 14, 2022

Great service for my vehicle.

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DealerRater Dec 13, 2022

The service is always prompt and they provide great feedback for the care and maintenance of my vehicle.

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DealerRater Dec 9, 2022

Customer service was great. Everyone was nice and friendly. Fast and efficient work. Very fast service

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Google Dec 5, 2022

Great place to visited for your vehicle repairs if needed. Mr Randy Walker delivers excellent customers service.

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DealerRater Dec 4, 2022

Very professional, responsive and prompt with service. Randy Walker is an excellent service manager and I would highly recommend.

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DealerRater Dec 4, 2022

Wonderful service, amazing employees, very satisfied.great dealership will definitely be back for my next car!

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Google Dec 2, 2022

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DealerRater Dec 1, 2022

I love the friendly staff ! They try to go the extra mile to help customers. It’s easy to want to keep coming back & referring others to check them out.

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DealerRater Nov 30, 2022

The service on my vehicle was great but when I am asked to get my vehicle washed, I was very disappointed to see the finish product. Bugs still on the windshield and tires were still dirty as well. I could have sprayed water on it and driven it off. I will not ask for a car wash anymore, time wasted for me!

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DealerRater Nov 29, 2022

My experience with the service department went very well. I was satisfied with the service I received.

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Facebook Nov 26, 2022

The service is impeccable and the service team is always welcoming and accommodating.

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Facebook Nov 25, 2022

When it comes to the service department make sure you ask for Mr. Quincy Coleman, he is awesome very detailed.

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DealerRater Nov 23, 2022

Great quality customer service and job satisfaction at this dealership each and every time I come in.

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DealerRater Nov 23, 2022

I always receive great, quality service when I go in to get my car serviced.

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Facebook Nov 21, 2022

It will be bad to keep this alone to myself. I came across the best Forex, Crypto and Binary expert ever, in person of Mrs Catherine Morgan.Fx who really helped me to invest and managed my trade account. she is very honest and diligent in her work. All I did was invest $1000 and within 7 days she made $6,800 profit for me. You can also invest safely with her and come back to thank me later. there are no hidden charges, and withdrawals are made directly to your bank account. Contact her via WhatsApp: ‪+1 (480) 817-5950 E-mail: [email protected]

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Google Nov 16, 2022

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DealerRater Nov 16, 2022

Brought car in for routine maintenance. They were very short handed but you wouldn't know that by the fast, courteous service I received. It was all hands on deck to make my customer service experience was great.

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Google Nov 13, 2022

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Facebook Nov 3, 2022

I had the absolute best experience today on the purchase of my new vehicle. Deidra Estes and the team of people that helped me were absolutely amazing and went above and beyond for me and I am forever grateful. I will always be a customer. Thank you, Deidra! you are the best! 😃

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Google Nov 3, 2022

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Facebook Nov 1, 2022

Good service done quickly.

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DealerRater Oct 30, 2022

Great customer service! Checked my car, serviced my car and got me out in reasonable time.

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DealerRater Oct 25, 2022

Everything was great and Randy was very professional. Coming from Arkansas I was on a time crunch and everything as smoothly as can be! Thank you all so much!

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DealerRater Oct 24, 2022

Everyone was nice and checked on my a couple of times. The area to wait is was very comfortable

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DealerRater Oct 19, 2022

I HAD A GREAT EXPERIENCE WITH HERRIN GEAR, I WOULD RECOMMEND THEM AND THE SERVICE WRITER TRISH IN THE FUTURE TO FRIENDS AND FAMILY, THANK YOU, BO HAARALA

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DealerRater Oct 17, 2022

Jerry is always very nice and friendly. He gets my car serviced a timely manner. When a loaner car is not available, he arranged for me to get drop off and picked up. One time he had them to bring my car to me at work. That was a great plus because I didn't have to leave work. The dealership is always clean and have snacks available 1st thing in the morning. I don't think they have them after lunch because the 1 time when I went in the evening, I didn't see them. But overall great experience. ...

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DealerRater Oct 16, 2022

Dealership clean, everybody was helpful, snacks to eat, and made time to sit down and explain what was going on.

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DealerRater Oct 8, 2022

Shanehan Westphal and Terrance Burnett were very helpful in the purchase of my new car! This is the fourth INFINITI that I have purchased from Herrin-Gear INFINITI and I am thankful for their assistance. Herrin-Gear INFINITI is the only place I will go! It is nice to walk in and have the Sales Manager always remember you, Shanehan and Terrance were very interested in making sure I had yet another great experience!

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Google Oct 3, 2022

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Google Sep 30, 2022

Great service!!

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DealerRater Sep 30, 2022

Greeted on time and very personably. Waiting area quite comfortable. Restroom was immaculate. Randy, as always, was wonderful - kept me informed throughout the service experience. Car was washed and interior very clean on delivery. We've owned Herrin-Gear INFINITI cars since 1993 - it just keeps getting better!

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Facebook Sep 30, 2022

If you are looking for a vehicle I recommend Herrin-Gear INFINITI, ask for my salesman Antonio Chambers and when you buy your INFINITI ask for my Service Consultant, Randy Walker. Let them know that Gloria Hudson referred you.

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DealerRater Sep 28, 2022

Jerry went out of his way to provide great service and ensure I was satisfied.

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DealerRater Sep 24, 2022

I was very happy with the service and I highly recommend taking your car to get serviced. The service was fast and efficient.

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DealerRater Sep 23, 2022

It is always a pleasure to visit Herrin-Gear for service. Everyone is kind, friendly and professional.

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DealerRater Sep 16, 2022

Very nice and professional staff. Great service. i Like being able to make appointments online.

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DealerRater Sep 14, 2022

Very good place to do business, dealing with your automobile-dependable service and friendly staff.

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DealerRater Sep 14, 2022

The best service department in the state and Quincy Coleman is the best. You need more people like Quincy and Jerry, very professional and knowledgeable about their work and responsibitities. I would recommend this dealership to all of my family and friends.

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DealerRater Sep 9, 2022

Customer service was great. Randy Walker always goes above and beyond. I waited and the wait time was shorter than expected.

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DealerRater Sep 4, 2022

Good experience with purchase except length of time involved before getting to signing paperwork very efficient in locating vehicle and delivery

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DealerRater Sep 3, 2022

It was a great experience. I would recommend this dealership to my friends. The salesman was awesome.

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DealerRater Sep 2, 2022

Every dealership personnel we encounter was knowledgeable and very helpful in executing their respective duties.

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DealerRater Sep 1, 2022

Randy the service advisor took care of my needs and answered all my questions. T

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DealerRater Aug 31, 2022

Excellent customer service and timely work. They genuinely care about your car and your experience

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Facebook Aug 29, 2022

If you are looking for your next car, contact Deidra Estes. We have bought a lot of cars thru the years either for personal or business purposes , and she ranked at the top of our list as far as what we wanted from a sales rep. Go Deidra!!

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Google Aug 27, 2022

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Facebook Aug 25, 2022

Service was absolutely great! First time at Herrin. Would definitely recommend.

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DealerRater Aug 21, 2022

Customer service is top notch! They made buying easy and stress free. We will definitely purchase from this company again in the future!

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Facebook Aug 18, 2022

They has very Professional people working at the Jackson location. Never experience rudeness.

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Facebook Aug 17, 2022

Excellent service Randy Walker

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Google Aug 17, 2022

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DealerRater Aug 12, 2022

The service was excellent, Jerry took care of everything and had Mr. Willie bring me to work and pick me up

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DealerRater Aug 11, 2022

The guys there are amazing. They make sure everything is taken care of with my car. Always educating me on how to take care of my car.

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Google Aug 10, 2022

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DealerRater Aug 10, 2022

i have been using HERRIN GEAR for many years and many vehicle purchases... Reed, Shannon, Lee, Trish have always been great ! Service after sale keeps me coming back trade after trade... They are what you want in a Dealership !!!!!!

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DealerRater Aug 10, 2022

They’re okay just hard to get them to answer their phone calls and even return their calls!

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DealerRater Aug 9, 2022

Excellent experience and great customer service. Everyone was friendly and eager to meet my needs.

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DealerRater Jul 30, 2022

Great service, everyone was very helpful in making sure we got the maintenance services we requested.

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DealerRater Jul 30, 2022

Seems to have a problem with providing loaner cars to out of town customers while their car is being serviced.

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DealerRater Jul 28, 2022

Very pleased with our 2nd experience with Herrin Gear. Our salesman Terrance was outstanding. Knew his merchandise quite well and went over and beyond to make us satisfied customers. He’s quite an asset to your company.

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DealerRater Jul 28, 2022

The staff stay in touch with me daily before my vehicle arrive by phone and email. Enjoyed my salesman Randy Ivy. Easy check out the finance on electric forms board

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Google Jul 27, 2022

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DealerRater Jul 26, 2022

Terrence was such a joy to work with. He went over and beyond to please us. Was very impressed with expertise on the vehicle we chose. He is surely an asset to your company. 👏👏👏

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Facebook Jul 15, 2022

Service was great! Tricia is a wonderful service representative. Goes the extra mile for her customers

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DealerRater Jul 13, 2022

The dealership is Good. Busy at times but that should be expected now days. I didn't mind the wait..

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Facebook Jul 10, 2022

The servicr and customer satisfaction were unmatched. we enjoyed snackd and entertainment by the cookjng channel while we waited.

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DealerRater Jul 7, 2022

They provide the best service you can find. They make you feel like family and will work with you.

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DealerRater Jul 3, 2022

Clean and polished looking lobby; polite and friendly sales rep Diedre Estes), polite and helpful general manager. Hoping that will continue! I have lots of questions on features.

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DealerRater Jul 1, 2022

Tricia did an awesome job. She was very knowledgeable and suggestive as to things that would help me.

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