Customer Testimonials
Great experience with Richard at Infinity!
Christopher Lewis listened to me as he helped me get the numbers that satisfied me. He was patient and I would recommend him to anyone in the market for a new vehicle.
Best vehicle service I’ve ever experienced! 5 star!!!
Very friendly and attentive. Jerry made my experience with this location very easy.
Great salesperson, and he works good with helping you find the right vehicle.
They did a great job. Pick my vehicle up on time, serviced it and brought it back in a very timely manner. Everyone was very professional & courteous. Highly recommend them.
Mr. Jerry is awesome!!!! Works hard to get the job done👍🏽👍🏽👍🏽
Very very helpful and courteous.
Great experience purchasing our vehicle at Herrin Gear!
Professional, Courteous and A job well done. Thank you for your time
First Class Service!
Patrick is always awesome and such a gentleman. He takes care of my vehicle with pride he even walks me to the vehicle and opens my door.
Always treated great! Great service! Trish took very good care of us!
Fast friendly service today… I love Herrin gear service is great. Thanks Tricia
The only feedback is that it took almost 3 hours for an oil change/tire rotation/detail - I was fine but there were a few other guests grumbling in the waiting room
Patrick is my go to guy! Amazing customer service and always shows patience when addressing my concerns even if I’m not so patient! I come for all routine maintenance.
Jerry always takes care of me! I wouldn’t go anywhere else!!
As always, my experience at Herrin Gear INFINITI was top notched. And I couldn’t ask for a better service advisor. Patrick Stephenson always makes sure I receive quality care and that my vehicle service needs are being handle timely and effectively.
Herron Gear Infinity & Trica did an amazing job . Everyone was very friendly & the customer service was outstanding.
I love Herrin Gear and the INFINITI Service Department!!! They are compassionate and detailed. I love how Patrick made sure I was satisfied by going above and beyond to take care of my vehicle's needs.
Great service and quick responses. Would recommend to any vehicle owner for services. Great facility.
It was a great experience
Herrin Gear INFINITI has some of the most helpful, friendliest, group of people on their team. Kyle, Chris, Antonio, and Brody made my car buying process easy and I would refer anyone to go see them ! Thank you all ❤️
Second car I’ve bought from Herrin Gear in the past eight months. Richard is a great guy to work with.
100% Satisfaction on the services
Taryn was fantastic!!
Thanks, Jerry. Always a huge thanks to Evy!
Great experience. Patrick was communicated with his client professionally. Patrick also introduced me to some of the mechanic members, and they all were concerned with the care of the customer first. Very professional and knowledgeable team.
Patrick and his staff took great care of me. Services were provided to get me to work on time after dropping my vehicle off. They also dropped my vehicle off on time before I got off work. Now that was superb. Thanks again Herrin Gear.
Taryn customer service was great during my visit with Herrin Gear.
Service was excellent! They were there when I needed! And they got me in and out!
Thank you INFINITI and Jerry for your honesty and professionalism. Always love and gratitude to Evy.
The service was excellent. My car was picked up and returned and in good condition by driver.
Great Service
Jerry did a great job helping diagnose my car problem, and trying to get the extended warranty company to cover the repair. I would highly recommend working with Jerry at the INFINITI dealership.
Searching for a new vehicle, I did my research and decided a smaller SUV would fit my needs. I began my journey at Herrin-Gear INFINITI based on their online inventory and low interest financing (on the QX50). I met Brody Pinter (sales consultant) as I walked the lot and he was wonderful. He provided the information I needed to make the best decision. We took a test drive and I was sold………I was buying a new SUV! The purchase process was seamless and Antonio Chambers (finance manager) was great at explaining the loan and warranty information. I couldn’t ...
Thank you for great customer service Patrick You are always very pleasant and polite to work with. You can always tell the cleanliness of the facility when you’re walking on the floors and you don’t see scuff marks! The waiting area is comfortable as well.
Very Curtis staff and taking care of the customer in a timely fashion
Very courteous and accommodating.
I recently had my car serviced at Herrin- Gear INFINITI and the experience was outstanding. My advisor, Tricia, was great . She made sure to keep me updated on the progress of my car, explaining everything in a clear and professional manner. I really appreciated the transparency and communication. The work was done efficiently, and my car is running perfectly. It’s great to know I can trust them for honest, quality service. I will definitely be returning for future maintenance!
Randy was an exceptional representative. I really felt valued and was thoroughly taken care of. He really set the standard. Keep up the good work.
Randy in the service department did an excellent job with handling my service & keeping me updated.
Great customer service.! Wait time was short I did reserve an appointment. They made sure my car was fully maintenance.
After an accident and searching for a replacement vehicle, we found the perfect suv at Herrin-Gear INFINITI. Everyone that helped us from our salesman, Johnny to the guys in the credit office were so nice. We would definitely recommend Herrin-Gear for your next vehicle purchase.
I was really pleased with the service.
The staff are friendly and very detail oriented. I was impressed they were able to tell me off the bat what issues were wrong before I could tell them. They don't try to push products on you but inform you of issues observed. They have a great crew and will use them again.
Randy is amazing. He kept me updated and answered all my questions. Hire more people like him. He definitely deserves to be acknowledged!!! Thanks again Randy. Erica
Trish is the best- she always takes care of me when my car needs service. Just call her, make an appointment, and she will take care of the rest. She’s professional, courteous, and friendly.
Tricia Glaze provides excellent customer service!
INFINITI service was great
She was really nice and my oil change and tire rotation was done very quickly.
Great service and everything was completed as promised. Patrick was awesome!
Absolutely Awesome experience with the deale. He was very compassionate about hos work and attentive to our request
Great experience, great service ! Tricia is the best !!
Great experience!!
Another great experience working with Tricia. She goes the extra mile to ensure the customer is happy with service performed on vehicle.
Patrick was awesome !
Patrick is always kind & very helpful. He goes above & beyond to make sure that my vehicles are serviced properly & accurately & that I’m taken care of when at the dealership.
Randy in service - service all my Infiniti’s. This is my14th INFINITI
Excellent customer service. My sale agent was phenomenal in getting the product I requested.
Awesome service they're the Best 👍👍
Great service
Jerry & his team were very kind, professional, & efficient. I appreciate the effort to let me know what they found in the diagnostics & the efficiency in getting my car fixed! It was even delivered back to me the next morning!
Folks when we dropped and pick up car did nice job and loaner car pickup was good with nice suv
Patrick was great. He was very polite, professional and friendly. Also, provided the best customer service someone could ever receive.
Highly satisfied with my experience at Herrin-Gear. The staff is exceptional in their quest to please the customer. Thanks team
Great place and no hassle!! Richard was a great sales rep!!
Great experience!! No hassle!!! Richard was a great sales rep!!
EXCELLENT SERVICE!
Had a service appointment for an oil change and tire rotation. My service representative, Jerry, is always professional and takes excellent care of me and my vehicle.
Service writer did an excellent job in explaining everything. She was very helpful and knowledgeable.
