Customer Testimonials

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Google Dec 1, 2024

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Google Nov 30, 2024

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Google Nov 30, 2024

Great experience with Richard at Infinity!

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DealerRater Nov 30, 2024

Christopher Lewis listened to me as he helped me get the numbers that satisfied me. He was patient and I would recommend him to anyone in the market for a new vehicle.

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Google Nov 29, 2024

Best vehicle service I’ve ever experienced! 5 star!!!

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Google Nov 29, 2024

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Google Nov 28, 2024

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Google Nov 28, 2024

Very friendly and attentive. Jerry made my experience with this location very easy.

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Google Nov 28, 2024

Great salesperson, and he works good with helping you find the right vehicle.

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Google Nov 28, 2024

They did a great job. Pick my vehicle up on time, serviced it and brought it back in a very timely manner. Everyone was very professional & courteous. Highly recommend them.

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Google Nov 28, 2024

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Google Nov 26, 2024

Mr. Jerry is awesome!!!! Works hard to get the job done👍🏽👍🏽👍🏽

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Google Nov 26, 2024

Very very helpful and courteous.

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Google Nov 23, 2024

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Google Nov 23, 2024

Great experience purchasing our vehicle at Herrin Gear!

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Google Nov 22, 2024

Professional, Courteous and A job well done. Thank you for your time

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Google Nov 22, 2024

First Class Service!

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Google Nov 22, 2024

Patrick is always awesome and such a gentleman. He takes care of my vehicle with pride he even walks me to the vehicle and opens my door.

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Google Nov 22, 2024

Always treated great! Great service! Trish took very good care of us!

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Google Nov 20, 2024

Fast friendly service today… I love Herrin gear service is great. Thanks Tricia

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Google Nov 19, 2024

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Google Nov 19, 2024

The only feedback is that it took almost 3 hours for an oil change/tire rotation/detail - I was fine but there were a few other guests grumbling in the waiting room

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Google Nov 19, 2024

Patrick is my go to guy! Amazing customer service and always shows patience when addressing my concerns even if I’m not so patient! I come for all routine maintenance.

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Google Nov 15, 2024

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Google Nov 15, 2024

Jerry always takes care of me! I wouldn’t go anywhere else!!

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Google Nov 14, 2024

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Google Nov 14, 2024

As always, my experience at Herrin Gear INFINITI was top notched. And I couldn’t ask for a better service advisor. Patrick Stephenson always makes sure I receive quality care and that my vehicle service needs are being handle timely and effectively.

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Facebook Nov 14, 2024

Herron Gear Infinity & Trica did an amazing job . Everyone was very friendly & the customer service was outstanding.

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Google Nov 13, 2024

I love Herrin Gear and the INFINITI Service Department!!! They are compassionate and detailed. I love how Patrick made sure I was satisfied by going above and beyond to take care of my vehicle's needs.

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DealerRater Nov 13, 2024

Great service and quick responses. Would recommend to any vehicle owner for services. Great facility.

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Google Nov 13, 2024

It was a great experience

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Facebook Nov 13, 2024

Herrin Gear INFINITI has some of the most helpful, friendliest, group of people on their team. Kyle, Chris, Antonio, and Brody made my car buying process easy and I would refer anyone to go see them ! Thank you all ❤️

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Google Nov 12, 2024

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DealerRater Nov 10, 2024

Second car I’ve bought from Herrin Gear in the past eight months. Richard is a great guy to work with.

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Google Nov 9, 2024

100% Satisfaction on the services

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Google Nov 9, 2024

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Google Nov 9, 2024

Taryn was fantastic!!

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Google Nov 9, 2024

Thanks, Jerry. Always a huge thanks to Evy!

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Google Nov 8, 2024

Great experience. Patrick was communicated with his client professionally. Patrick also introduced me to some of the mechanic members, and they all were concerned with the care of the customer first. Very professional and knowledgeable team.

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Google Nov 7, 2024

Patrick and his staff took great care of me. Services were provided to get me to work on time after dropping my vehicle off. They also dropped my vehicle off on time before I got off work. Now that was superb. Thanks again Herrin Gear.

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Google Nov 7, 2024

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Google Nov 6, 2024

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Google Nov 6, 2024

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Google Nov 5, 2024

Taryn customer service was great during my visit with Herrin Gear.

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Google Nov 5, 2024

Service was excellent! They were there when I needed! And they got me in and out!

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Google Nov 5, 2024

Thank you INFINITI and Jerry for your honesty and professionalism. Always love and gratitude to Evy.

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DealerRater Nov 4, 2024

The service was excellent. My car was picked up and returned and in good condition by driver.

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Google Nov 2, 2024

Great Service

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Google Nov 2, 2024

Jerry did a great job helping diagnose my car problem, and trying to get the extended warranty company to cover the repair. I would highly recommend working with Jerry at the INFINITI dealership.

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Google Nov 2, 2024

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Google Nov 2, 2024

Searching for a new vehicle, I did my research and decided a smaller SUV would fit my needs. I began my journey at Herrin-Gear INFINITI based on their online inventory and low interest financing (on the QX50). I met Brody Pinter (sales consultant) as I walked the lot and he was wonderful. He provided the information I needed to make the best decision. We took a test drive and I was sold………I was buying a new SUV! The purchase process was seamless and Antonio Chambers (finance manager) was great at explaining the loan and warranty information. I couldn’t ...

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Google Oct 31, 2024

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Google Oct 30, 2024

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Google Oct 29, 2024

Thank you for great customer service Patrick You are always very pleasant and polite to work with. You can always tell the cleanliness of the facility when you’re walking on the floors and you don’t see scuff marks! The waiting area is comfortable as well.

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Google Oct 27, 2024

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Google Oct 27, 2024

Very Curtis staff and taking care of the customer in a timely fashion

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Google Oct 26, 2024

Very courteous and accommodating.

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Google Oct 26, 2024

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Google Oct 25, 2024

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Google Oct 25, 2024

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Facebook Oct 24, 2024

I recently had my car serviced at Herrin- Gear INFINITI and the experience was outstanding. My advisor, Tricia, was great . She made sure to keep me updated on the progress of my car, explaining everything in a clear and professional manner. I really appreciated the transparency and communication. The work was done efficiently, and my car is running perfectly. It’s great to know I can trust them for honest, quality service. I will definitely be returning for future maintenance!

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Google Oct 24, 2024

Randy was an exceptional representative. I really felt valued and was thoroughly taken care of. He really set the standard. Keep up the good work.

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Google Oct 24, 2024

Randy in the service department did an excellent job with handling my service & keeping me updated.

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Google Oct 24, 2024

Great customer service.! Wait time was short I did reserve an appointment. They made sure my car was fully maintenance.

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Facebook Oct 23, 2024

After an accident and searching for a replacement vehicle, we found the perfect suv at Herrin-Gear INFINITI. Everyone that helped us from our salesman, Johnny to the guys in the credit office were so nice. We would definitely recommend Herrin-Gear for your next vehicle purchase.

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Google Oct 21, 2024

I was really pleased with the service.

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Google Oct 19, 2024

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Google Oct 19, 2024

The staff are friendly and very detail oriented. I was impressed they were able to tell me off the bat what issues were wrong before I could tell them. They don't try to push products on you but inform you of issues observed. They have a great crew and will use them again.

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Google Oct 18, 2024

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Google Oct 18, 2024

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Google Oct 18, 2024

Randy is amazing. He kept me updated and answered all my questions. Hire more people like him. He definitely deserves to be acknowledged!!! Thanks again Randy. Erica

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Google Oct 17, 2024

Trish is the best- she always takes care of me when my car needs service. Just call her, make an appointment, and she will take care of the rest. She’s professional, courteous, and friendly.

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Google Oct 16, 2024

Tricia Glaze provides excellent customer service!

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Google Oct 16, 2024

INFINITI service was great

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Google Oct 10, 2024

She was really nice and my oil change and tire rotation was done very quickly.

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Google Oct 10, 2024

Great service and everything was completed as promised. Patrick was awesome!

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DealerRater Oct 9, 2024

Absolutely Awesome experience with the deale. He was very compassionate about hos work and attentive to our request

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Google Oct 7, 2024

Great experience, great service ! Tricia is the best !!

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Google Oct 6, 2024

Great experience!!

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Google Oct 5, 2024

Another great experience working with Tricia. She goes the extra mile to ensure the customer is happy with service performed on vehicle.

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Google Oct 4, 2024

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Google Oct 4, 2024

Patrick was awesome !

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Google Oct 3, 2024

Patrick is always kind & very helpful. He goes above & beyond to make sure that my vehicles are serviced properly & accurately & that I’m taken care of when at the dealership.

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Google Oct 2, 2024

Randy in service - service all my Infiniti’s. This is my14th INFINITI

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Google Oct 2, 2024

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Google Oct 1, 2024

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Google Sep 30, 2024

Excellent customer service. My sale agent was phenomenal in getting the product I requested.

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Google Sep 30, 2024

Awesome service they're the Best 👍👍

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Google Sep 30, 2024

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Google Sep 30, 2024

Great service

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Google Sep 30, 2024

Jerry & his team were very kind, professional, & efficient. I appreciate the effort to let me know what they found in the diagnostics & the efficiency in getting my car fixed! It was even delivered back to me the next morning!

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Google Sep 26, 2024

Folks when we dropped and pick up car did nice job and loaner car pickup was good with nice suv

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Google Sep 26, 2024

Patrick was great. He was very polite, professional and friendly. Also, provided the best customer service someone could ever receive.

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Google Sep 26, 2024

Highly satisfied with my experience at Herrin-Gear. The staff is exceptional in their quest to please the customer. Thanks team

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Google Sep 25, 2024

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Facebook Sep 25, 2024

Great place and no hassle!! Richard was a great sales rep!!

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Google Sep 25, 2024

Great experience!! No hassle!!! Richard was a great sales rep!!

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Google Sep 24, 2024

EXCELLENT SERVICE!

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Google Sep 24, 2024

Had a service appointment for an oil change and tire rotation. My service representative, Jerry, is always professional and takes excellent care of me and my vehicle.

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DealerRater Sep 24, 2024

Service writer did an excellent job in explaining everything. She was very helpful and knowledgeable.

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