Customer Testimonials
Jerry Jones took real good care of me now if he was a Cowboys fan it would’ve been a greater experience. He also made sure I was able to make it to my next appointment with a courtesy ride
So far this dealership has met all of my expectations. Love my QX60, and appreciate your wonderful staff.
This is my first INFINITI so I'm getting used to driving this SUV. I'm not really pleased with the QX50 performance I've driven Lexus & Mercedes. The Lexus SUVs did not have as good of warranty & promotion at the time of my purchase.
Friendly knowledgeable staff that go above and beyond to take care of your vehicle and make you feel they appreciate your business.
Totally awesome. We were treated with total respect. We were from Texas and Tricia treated us like family.
Always a great service day at Herring Gear INFINITI of Jackson. James Ayers and the crew make me feel like a VIP and that my business is appreciated.
Randy Walker was very knowledgeable and could pinpoint the one problem I had noticed with my car. Otherwise I just needed an oil change and tires rotated until the check of systems discovered another problem which was quickly fixed. My car was cleaned up and ready to go. I was much happier with my service this time than the last time I was in.
Service dept. rep. Was very knowledgeable , explained how i would receive a text about the services i asked for! Everything was very detailed! Overall experience was 100% in all areas! By the way i love the text that you receive explaining everything in detail! Cool service!
I needed a new key fob for my 2007 INFINITI FX45. They had me in and out within an hour, and the cost was what I expected it to be.
The service person was very professional and nice he handles everything we asked him to do. Mr. Jerry Jones deserves an “A” for his service.
Mr Jones has received my car each time maintenance service, tire rotation and brought a new tire front drivers side. Mr Jones very courteous and service was prompt. My car was cleaned inside and out looked like a new car. Thank you Mr Jones and Herrin-Gear for courteous service. Also thank you Tiffany
Randy was very informative and helpful and got me in and out in a timely manner. I will definitely do business with him again in the future!
The service department representative was very knowledgeable and helpful. He explain that I will be receiving a text about my car and how to approve the recommendation of the technician.
Antonio Chambers was the best salesman and helped me with all my needs. The facility itself was clean and up to date and treated me and my family as we were family.
Mr Jones was very informative and through I was very pleased with the service and will come back and refer others thank you mr Jones
The service was good and I was satisfied with work completed on my car
Customer service was great
The greatest customer service. I couldn’t ask for more. I have had many INFINITI vehicles and wouldn’t hesitate to get another one. They take great care of me here!
The service rep was very helpful. It turned out that I needed a lot more done than I had anticipated, but she explained it to me and it was all stuff that needed to be done. When she realized it was going to take longer than we had planned, she found me a loaner car. Then when I came back to get the car she went over all the things that were done and explained the pricing and was very helpful to me.
Everyone was Very attentive to my needs. I was completely satisfied.
The Service guys are always very helpful and having to ability to pick up and drop off is Excellent - Service is what keeps me buying more INFINITI cars/suv at HGear. Thank you!!!!!!
The service experience was awesome as well as finance. I appreciate everyone for their help
Very professional and outstanding customer service with everyone I came in contact with.
Customer service was exquisite. I appreciate everyone going the extra mile, Thankyou so very much
The staff is great and friendly! They take care of you at a reasonably time.
I've been a customer with this service dept. since 2005. Across those years, I've experienced hills and valleys here. I think HG INFINITI is now on a mountain with their service dept. Mr. Walker has been a consistent positive element during this time and there was no difference this time. He's always very cordial and helpful. Mr. Ayers was also very pleasant and helped to ensure that I was kept updated on status of work and made my checkout easy-peasy. Thanks for all that you all do to keep my service days stress free! Kudos!
Service was wonderful. People went over and beyond to make me comfortable. I needed to sit outside during my wait and they brought out a chair for me and continued to make sure i had everything i needed. Great Job!
Pleasantly greeted at the door with a genuine welcoming smile.
On 7/31/2021 This was the best experience I’ve ever had out of all the years I’ve been visiting this particular location. My advisor Tricia Montgomery was inviting with a smile. She took her time and listened to my concerns. She assessed my needs and informed me and gave me several ways I could pay for the potential work needed. I thought about I would not return after the last couple experiences I’ve had there. She will be the only reason I will return…. I think she’s the best advisor you have and she needs to be recognized ...
We have truly enjoyed the services that we have received from the service department. We have been able to schedule appointment and have our car scheduled in timely fashion.
My New Representative (Ms. Patrina) was FABULOUS! She listen to me rant about my issues with my vehicle, never stopped smiling, showed genuine concern, and kept me updated with everything going on. When you are having a trying week (as I was having), someone with genuine concern is an instant calming agent instead of someone that gives the basic "yes, ok" . When I needed further assistance, she reached out and got me the information needed to complete my needed service. She is definitely a KEEPER!
service consultant taylor hopkins kept me in the know every step of the way and peter akinwald, lead technician, made sure my car was fixed right and in line with INFINITI specifications.
Here for oil change a little time consuming jus for a simple job but no complaints
Ms Gilmore was great. She took care of all my issues very quickly. Keep up the good work, thank you for caring! Look forward to next visit.
knowledgeable and caring personnel.
Always efficient and friendly. Greeted by friendly support personnel to direct me to service writer. James Ayers and Randy Walker always go out of their way to help. Big shout out to the car wash crew that do an excellent job.
No problems at all!! Terrific service just like I have always come to expect from this service department!!! Could not have had a better experience
James was very efficient and courteous. I was very pleased with him. Thank you for a very good experience. James was very polite and attentive to detail.
Excellent customer service James Ayers and Jerry Jones were very professional and responsive. The overall customer service was excellent and I will continue to use Herrin Gear for my car service.
Great customer service from time I dropped off to the time I picked up great sales manager great service writer no complaints. I love the customer service I will continue to have my car serviced at that this location
Excellent customer service; I was very pleased. James was very attentive & responsive and a pleasure to work with. I'll be bringing my vehicle here from now on.
Excellent service. Everybody I encountered was helpful and attentive. Service manager was friendly and helpful. Received good overview of service on vehicle. Timely help, clean reception environment and pleasant staff!
Very complimentary, polite, and attentive. Communicated the service process and the estimated service time. Very informative. Answered my questions and fulfilled my request. Great service
Excellent customer service...loaner vehicle was ready to go within minutes of me checking in! Service Rep called periodically with repair status and other updates.
Any time we’ve taken my car to Herrin Gear, Trisha has always been extremely helpful and responsive. Very knowledgeable and pleasant as well. Amazing experience!
The overall customer service was excellent, my loaner was ready for me to leave and get to work on time and Jerry called about 2 hrs later saying my car was ready for me to pickup.
Today I went in for my scheduled oil change and while waiting I received a text message about other things that were found that were critical that needed to be addressed. Well in February of this year I paid to have have 2 of those items on the list serviced. When I inquired about it, I was advised that the service men didn’t look at my chart but she “promises” that it’s not an issue. I’m thinking either I paid for services that were never rendered or someone is wanting to charge me twice for the same services ...
Great experience and very knowledgeable salesperson Antonio chambers made our purchase experience great. And Timothy was great working with as well. The staff at herrin gear overall was great.
This was my son's first experience with getting his new car serviced and Jerry Jones and James Avery worked extremely well explaining the service, keeping him informed, providing him shuttle service and answering any questions that he had upon pick up. They were extremely friendly and welcoming. I felt good knowing that he and his car were in good hands and would be taken care of.
Quick, corrected 2 problems and washed car. We thank you
Easy accessible, long wait time, no loaner available and it was needed.
Great customer service, always puts the customer first. I am always satisfied with the work.
I am very satisfied with the work performed and I appreciate being dropped off to my house and having the car delivered to me when the work was completed, however I am very dissatisfied that I was charged a “labor fee” for all the work done. I had my oil changed, tires rotated, breaks and rotors installed, as well as break fluid and belt installed. A “flat rate” may be a better option for the customer. From the invoice, the same tech performed all the work, so why so many labor changes? Seems like a complete rip off.
Great service did not take all day Lathario and Tim were great very professional very good at their job.Thank you enjoying my new ride.
Justin McFarland, and I had communicated by Phone regarding a 2022 Qx55 not just a Qx55 but the Qx55 Sensory with the red interior. One call is all it took and he got the ball rolling, No other dealerships took the time to locate one, but Justin McFarland went over and beyond to make sure that he located one. His main goal was to make sure that my sister was satisfied with her purchase. He was knowledgeable, and he made the process smooth and easy. If you need someone to make the process easy like Sunday morning Justin McFarland is the ...
Mercy! Where do I begin! Just one phone call is All it Took. Salesman Justin McFarland is by far The Best. I called looking for a 2022 INFINITI QX55. Justin took the initiative to locate the vehicle and had it delivered to his Dealership. Justin kept me in the loop on the status of the vehicle being shipped. Justin came to work on his day off to complete this transaction. I had a wonderful experience purchasing this vehicle. I highly recommend Justin McFarland @Herrin-Gear to assist you with your next purchase.
Excellent service! Justin was answering my questions into the evening and he made the transaction smooth and flawless. The delivery service was excellent also. Definitely will purchase from them again
Excellent Service and Sales. Quick to reply to messages, easy drop off transition, fast service, top-notch customer service from start to finish. These guys make an already great car even better!
It was a Pleasant Experience, everyone i dealt with helpful and courteous. I have enjoyed all my interactions with the dealership. i would recommend them
Herrin Gear INFINITI offers the finest line of vehicles available with the service to match!! Don't hesitate for a moment to purchase a vehicle or have service performed!!
Great service all around including the courtesy drivers. Mr. Ayers and Mr. Jerry Jones are wonderful. They addressed my concerns quickly and got me where I needed to be. Thank you!!!
Love the text message saying the job was complete and ready for pick up. Car was clean and seat/ floor covers were added to protect the interior.
I didn't have an appointment and they still worked me in. Great customer service
The service reps were friendly and helpful. They also recommended a front end alignment along getting new tires installed. My car rides so smooth and not pulling to the left side anymore. Thanks a million!
I want to thank Mr James Ayers for really taking very good care of all my needs with my Q80. I am very very satisfied.
Our experience was very pleasant. Justin McFarland was very professional and made the process of trading our vehicle and the purchase of a newer vehicle very easy.
Wonderful and very prompt service! Was driving through town on our way to the beach and our AC stopped working. Pulled in and they got our car straight into service and back on the road within an hour!
I love this place always great customer service
I always have a great experience at this dealership. I had no problems scheduling the appointment and excellent service was provided as usual. Thanks again!
Justin McFarland was awesome!! He was so patient, kind and knowledgeable; totally comfortable with my choice; I recommend him & INFINITI to everyone. Thanks Justin!! Deloris
The staff was great! James Ayers did an outstanding job to make sure everything was done correctly and that I was satisfied with the service. I will be a a customer due to a great staff and a great job. ..keep up the good work! Thanks James
The customer service I received was wonderful. And all of the staff I encountered was friendly. My concerns were addressed in a timely fashion and I was more than happy with the service I received.
Professional people providing on-time professional service. I had my oil changed and tires rotated. Service was completed within an hour from sign-in. Keep up the great service..
My salesman Terrance B. and service manager Jerry J. are the absolute best!!!!!! I will continue to make that 2 1/2 hour drive just for an oil change as long as the service continues to be great. They make you feel so appreciative for your business but I really really really appreciate you guys 🙂
Our salesman (Justin) worked very hard for us , got me the most for my trade, and got the sales manager and finance manager involved to help put the deal together . They all were very professional!!
The service rep was so nice. She helped me get the fob off the key ring when I was struggling and also helped to put it back on the key ring. Thanks!
She was very help and very friendly. I think she is one of the best service person I have encountered in a long time Thanks 🤩
BIG SHOT OUT TO MY GIRL TRICIA MONTGOMERY!!! SHE IS THE NICEST AND FRIENDLIEST PERSON U WILL EVER MEET! SHE KEPT ME INFORMED ON EVERY ASPECT OF MY OIL CHANGE! A1 TRICIA LOOKING FORWARD TO RETURNING!
Great service. It’s always an excellent experience!
Customer Service is excellent
Mr.Ayers has always been a man of his word, he’s why we continue to bring our business to Herrin Gear, if he said it he meant it he doesn’t go back on his word. My husband and I greatly appreciate him and those who work for him, his kindness trickles down to his employees.
Overall the service provide was great! Had to leave vehicle overnight which was an inconvenience but was provided transportation to home and return for vehicle pick up the following day!
The professional and quality service you receive keep you coming back. Thanks Jerry and James
The service department was next to none! Had a wonder experience and will definitely be back for any problems! Thank you so much for everyone’s great attitude and caring hearts!
I purchased my dream truck Infinity QX80 last Friday with the help of Justin McFarland.. I was just wanting some information about the truck at first but when I met up with Justin and actually drove the truck (whew). I fell in love with this type of truck all over again... Justin made this experience easy as possible answered any questions that I had and helpful in any way as possible... Looking for a great vehicle and help just ask for Justin (you won’t be disappointed)... I absolutely LOVVVVEEE my Infinity and have received sooo many compliments!! Thanks Again ...
I had a great experience getting my car serviced.Everything was timely and the technicians were nice and friendly!! The service was great and I will keep going back.
Justin McFarland made my purchasing experience through Herrin-Gear INFINITI awesome! I will definitely be a return customer. They even delivered my new car to my house! I would recommend them to everybody.
Staff is knowledgeable and friendly. I’ve always been pleased with the service provided by Herrin-Gear INFINITI Jackson. I plan to continue using this facility for my car care needs.
Price, quality and service for my ‘08 G37s
Friendly and knowledgeable. During service they keep you informed about the service you are receiving. Everyone involved in your service is very friendly! Thanks for this.
The salesman, Justin McFarland was great to work with, as I have limited time to call and speak over phone. Justin worked with me on all levels of the sale via text and email. The process was one of the smoothest, fastest and easiest to complete. If you are in need to a vehicle, I would highly recommend Justin. I hope he there for my next purchase. Thank you Justin for exceptional customer service. Sincerely, Cheryl
Wonderful experience! Terrance Burnett was a great salesman. Would highly recommend! Shanehan was great as well. They did everything they could to get me the best price as well as the best interest rate. Great job, guys!
In a time when buying an automobile can be like having dental work without novocaine, I want to extend my sincere appreciation to Salesman Justin McFarland and General Sales Manager Shanehan Westphal for the "novocaine" for making this such a pleasant and painless process. Justin McFarland was the kindest salesman I have ever dealt with in my 3 decades of automotive purchase experiences. He truly listened and asked appropriate questions to understand what I wanted in my vehicle, but more importantly was personally concerned about where I wanted to be financially. I completely felt like he was vested in ...
I love the personalized service we receive from Taylor. She always keeps us informed every step of the way. As always, EXCELLECE AT IT'S BEST!!!
I love this dealership. Traded there before. They are the nicest dealership to do business with. They are always so courteous. Justin McFarland was our salesman. Nicest person. He was so courteous, knowledgeable and attentive. He explained all the features of the vehicle so well.
Randy is a great service representative. He is very knowledgeable and keeps me informed on the status of my vehicle and he thoroughly reviews any issues concerning my vehicle.
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