Customer Testimonials
Always satisfied
Salesman Terrell was excellent gave me the best service I've ever at a dealership he went above and beyond with service even after sale I highly recommend him
Taryn was wonderful to work with. She was very nice and informative.
My son had initially waited 3.5 hours for an oil changed and I had a 9:30 appointment. They rescheduled the next day and Taryn done an awesome job.
The Services Department at Herrin Gear INFINITI has excellent customer services. Thanks, James and Jerry for assisting me.
Great experience working with their team . They were very knowledgeable and knew product very well . Super easy to work with . Ask for Russian Shawn Williams he is amazing !!!
Great service, I called about my screen going black in my 2025 qx80. Taryn did an amazing job getting me in and out and getting my problem fixed.
Taryn was very professional and she has great customer service skills!!!
Excellent service. Explained all the features of my car. Would definitely recommend Nathan!!
Great service from salesman and other staff. Friendly and courteous, very knowledgeable. Answered all my questions and provided information on areas that were available to use in the future.
James & Randy got me in & scheduled with little to no wait time. Great customer service as well!
Patrick is so wonderful to work with. Quite knowledgeable and so very respectful. He even filled my car with gas for my trip back to Vicksburg.
Tricia sees that we get the service we have asked for. She is the best. We appreciate all of the staff at Herrin-Gear and the effort they put in getting things right.
Very welcoming!! Dealership every one was very hopeful. Very knowledgeable and they made my purchasing experience extremely easy
I could not ask for any better service. Ms. TARYN was on top of her business. She was very polite, professional, prompt, time of service was very reasonable, and when she handed me the keys, the car was clean. Thank you!
Everything was great with my car service
They really took care of me!!! Had a great experience!!
Tricia Glaze always gives me great service when I bring my car in for service. She always goes above and beyond and I appreciate that fact about her.
Randy was fantastic! I was out of town when my check engine light came on. They performed a thorough inspection and concluded that I needed a fuel injector. Randy expedited the process, and I was able to get back on the road.
Jerry Jones go above and beyond to make sure everything go smooth.
Everything went very well and I'm pleased the service
Altogether positive
The Best experience, everyone was professional and relatable! I feel extremely secure with my car in their hands. Keep it up Team🎉
Caliyah was incredibly attentive, accommodating, and professional. She took the time to understand exactly what I was looking for and made the experience enjoyable and stress-free. Anthony Chambers was equally impressive—he made the financing process seamless by clearly explaining each option, answering all of my questions with patience, and ensuring I felt confident every step of the way. His knowledge and professionalism truly stood out.
Everything was done as promised and in a timely manner right down to the complimentary car wash...thanks Randy and crew
Service was good………Tricia had great customer service and that I look for when going to a place for the first time……… it makes happy that made that two and half one way drive………. I’ll be back for my next service…..
The service experience was top tier. It was our first visit with our new vehicle and we arrived without an appointment. We were accomodated even though they had appointments already scheduled and the service was promptly done.
I was due an oil change and tire rotation on my auto and my visit to Herrin-Gear service department was a surprisingly pleasant start to my Friday. Overall Customer Service A+; Advisor, Patrick A+. Courteous, Prompt, Friendly and Professional Employees A+. Clean and Fresh waiting area with snack, water, coffee etc. A+, Time Management, Length of Visit A+. Thank you Patrick and Herrin-Gear for a great service visit.
Randy is great. He always provides excellent customer service.
Service was great, with a great staff
I was greeted when I pulled into the garage and immediately helped by my agent and given an accurate estimate of time for service and Ost
Friendly people down to earth, randy very helpful right on what's needed and future
It was a pleasure working with all the staff but especially Russian! Go see him to purchase an INFINITI today! 😁
Great service, Patrick Stephenson is a delight to work with.
Trisha is an outstanding service representative. She always returned phone calls and kept us up to date on the status of our repairs. We ask for her by name each time we need servicing because she does an awesome job!
Brandon was an excellent, knowledgeable, friendly and patient sales associate. Antonio Chambers made the financing/ purchase process easy and smooth. We couldn’t be happier with our experience with Herrin Gear. Also, shout out to Mr. Doyle Huff in the service department for making sure we had everything we needed. We’ll continue to be loyal customers. Thanks again!
Great customer service and very timely!
Salesman was great and very helpful and answered all my questions.treated my husband and I great...we did a lot of laughing...he has a great sense of humor and made us feel welcome and special..he is n deed a people person..and I would greatly recommend my friends and family ...
Excellent service from Jerry
Herrin-Gear INFINITI, especially Caliyah, were very kind and professional. I would highly recommend them!
Very knowledgeable about dealing with warranty companies, and getting the parts you (the customer) need without going over your deductible. They are a very caring team to have working for you!
Great professional service!
Most easy experience to date! Simple to the point and done. All dealers should follow this model. Great job Terrance!!!!
Friendly and professional service as always. I didn’t have to wait as long as I thought and the waiting lounge was comfortable. Always a good experience here at INFINITI service department at Herrin-Gear.
The staff have provided awesome customer service so far. I am a new owner so I have visited them 3 different times. Customer service overall has been superb. The associates provide adequate explanation when issues arise with my vehicle along with time frames/cost to fix those issues. 5 stars all around. 🤩
Service was top notch as always!! They are the best!
Brody went above and beyond to insure that I got the vehicle that I wanted. Also thanks to Eddie Kelly. I Love my QX50
Overall experience wasn’t bad, the prices for a tire rotation and oil change has gotten stupid crazy though
I had a great experience when buying my new INFINITI. I was never pressured by my salesman. My salesman , Nathan was so kind and very thorough demonstrating everything in detail about my new vehicle.
Tricia, at Herrin-Gear INFINITI Service Department was very helpful, listened to my concerns and most of all made me feel like I was the only person in room when the Service Department was full. Very rewarding experience!!!
Excellent customer service, very professional, informed me on all services needed!! Tricia is the best!!
Awesome experience
Great service nice people
Patrick was absolutely awesome. On my first visit, I arrived a day early. He made sure my visit was handled in a timely manner. He answered all one hundred questions that I asked. He displayed the same professional manner when my vehicle was serviced the following week. He responded to back to back phone calls with more questions about my service there. He has texted after each service visit to make sure everything was satisfactory. He has made every effort to make sure my service waa bar none. Thanks for such professionalism and care.
The service was outstanding! They really made it easy we scheduled the appointment they came to my home picked up my vehicle brought it back and called and I paid over the phone. This type of service is what keeps me coming back.
Jerry is great. My car needed service and he got my car serviced quickly.
Terrance was polite, authentic and helpful throughout the process and would recommend him especially and the dealership
Mr. Jerry offers excellent customer service. There was no issues with my last service visit.
Tricia always welcomes me warmly and treats me with the highest customer service.
Terrance Barnett has been my Sales person at INFINITI for over 10 years. He always advice me on what is best for me. I appreciate him and I thank him for always looking out for me. Keep up the great work!
Taryn was. Great as always when we visit
Great service! In and out in a timely manner.
My service provider was Patrick Stephenson. Very professional and he kept me informed throughout the process.
Extremely professional, caring, knowledgeable, excellent people skills, attention to details were “5 STARS.”
Everything was great also my car is not making anymore roaring sounds. My wheel bearing on my front passenger side was fix
I had a great experience buying my new INFINITI at Herrin-Gear in Jackson. Lathario Barnes my salesman was most helpful before and after I bought the QX-60. He has stayed in touch with me to make sure I do not have questions with the operation of the new vehicle. We are very pleased with the purchase process and with how helpful Lathario has been.
Great fast and efficient service! Patrick was an excellent asset to the service department! 10/10
Each visit was performed in a timely manner and the work performed was exceptional. Taryn Williams is the best! I appreciate her for her commitment and dedication in providing the best customer experience.
Experience is always great
