Customer Testimonials
I love the friendly staff ! They try to go the extra mile to help customers. It’s easy to want to keep coming back & referring others to check them out.
The service on my vehicle was great but when I am asked to get my vehicle washed, I was very disappointed to see the finish product. Bugs still on the windshield and tires were still dirty as well. I could have sprayed water on it and driven it off. I will not ask for a car wash anymore, time wasted for me!
My experience with the service department went very well. I was satisfied with the service I received.
The service is impeccable and the service team is always welcoming and accommodating.
When it comes to the service department make sure you ask for Mr. Quincy Coleman, he is awesome very detailed.
Great quality customer service and job satisfaction at this dealership each and every time I come in.
I always receive great, quality service when I go in to get my car serviced.
It will be bad to keep this alone to myself. I came across the best Forex, Crypto and Binary expert ever, in person of Mrs Catherine Morgan.Fx who really helped me to invest and managed my trade account. she is very honest and diligent in her work. All I did was invest $1000 and within 7 days she made $6,800 profit for me. You can also invest safely with her and come back to thank me later. there are no hidden charges, and withdrawals are made directly to your bank account. Contact her via WhatsApp: +1 (480) 817-5950 E-mail: [email protected]
Brought car in for routine maintenance. They were very short handed but you wouldn't know that by the fast, courteous service I received. It was all hands on deck to make my customer service experience was great.
I had the absolute best experience today on the purchase of my new vehicle. Deidra Estes and the team of people that helped me were absolutely amazing and went above and beyond for me and I am forever grateful. I will always be a customer. Thank you, Deidra! you are the best! 😃
Good service done quickly.
Great customer service! Checked my car, serviced my car and got me out in reasonable time.
Everything was great and Randy was very professional. Coming from Arkansas I was on a time crunch and everything as smoothly as can be! Thank you all so much!
Everyone was nice and checked on my a couple of times. The area to wait is was very comfortable
I HAD A GREAT EXPERIENCE WITH HERRIN GEAR, I WOULD RECOMMEND THEM AND THE SERVICE WRITER TRISH IN THE FUTURE TO FRIENDS AND FAMILY, THANK YOU, BO HAARALA
Jerry is always very nice and friendly. He gets my car serviced a timely manner. When a loaner car is not available, he arranged for me to get drop off and picked up. One time he had them to bring my car to me at work. That was a great plus because I didn't have to leave work. The dealership is always clean and have snacks available 1st thing in the morning. I don't think they have them after lunch because the 1 time when I went in the evening, I didn't see them. But overall great experience. ...
Dealership clean, everybody was helpful, snacks to eat, and made time to sit down and explain what was going on.
Shanehan Westphal and Terrance Burnett were very helpful in the purchase of my new car! This is the fourth INFINITI that I have purchased from Herrin-Gear INFINITI and I am thankful for their assistance. Herrin-Gear INFINITI is the only place I will go! It is nice to walk in and have the Sales Manager always remember you, Shanehan and Terrance were very interested in making sure I had yet another great experience!
Great service!!
Greeted on time and very personably. Waiting area quite comfortable. Restroom was immaculate. Randy, as always, was wonderful - kept me informed throughout the service experience. Car was washed and interior very clean on delivery. We've owned Herrin-Gear INFINITI cars since 1993 - it just keeps getting better!
If you are looking for a vehicle I recommend Herrin-Gear INFINITI, ask for my salesman Antonio Chambers and when you buy your INFINITI ask for my Service Consultant, Randy Walker. Let them know that Gloria Hudson referred you.
Jerry went out of his way to provide great service and ensure I was satisfied.
I was very happy with the service and I highly recommend taking your car to get serviced. The service was fast and efficient.
It is always a pleasure to visit Herrin-Gear for service. Everyone is kind, friendly and professional.
Very nice and professional staff. Great service. i Like being able to make appointments online.
Very good place to do business, dealing with your automobile-dependable service and friendly staff.
The best service department in the state and Quincy Coleman is the best. You need more people like Quincy and Jerry, very professional and knowledgeable about their work and responsibitities. I would recommend this dealership to all of my family and friends.
Customer service was great. Randy Walker always goes above and beyond. I waited and the wait time was shorter than expected.
Good experience with purchase except length of time involved before getting to signing paperwork very efficient in locating vehicle and delivery
It was a great experience. I would recommend this dealership to my friends. The salesman was awesome.
Every dealership personnel we encounter was knowledgeable and very helpful in executing their respective duties.
Randy the service advisor took care of my needs and answered all my questions. T
Excellent customer service and timely work. They genuinely care about your car and your experience
If you are looking for your next car, contact Deidra Estes. We have bought a lot of cars thru the years either for personal or business purposes , and she ranked at the top of our list as far as what we wanted from a sales rep. Go Deidra!!
They go to war for you, have IJON Palmer to help you, thee best sent down from God. I give God the the total praise, for my total package of Grace and Mercy.
Service was absolutely great! First time at Herrin. Would definitely recommend.
Customer service is top notch! They made buying easy and stress free. We will definitely purchase from this company again in the future!
They has very Professional people working at the Jackson location. Never experience rudeness.
Excellent service Randy Walker
The service was excellent, Jerry took care of everything and had Mr. Willie bring me to work and pick me up
The guys there are amazing. They make sure everything is taken care of with my car. Always educating me on how to take care of my car.
i have been using HERRIN GEAR for many years and many vehicle purchases... Reed, Shannon, Lee, Trish have always been great ! Service after sale keeps me coming back trade after trade... They are what you want in a Dealership !!!!!!
They’re okay just hard to get them to answer their phone calls and even return their calls!
Excellent experience and great customer service. Everyone was friendly and eager to meet my needs.
Great service, everyone was very helpful in making sure we got the maintenance services we requested.
Seems to have a problem with providing loaner cars to out of town customers while their car is being serviced.
Very pleased with our 2nd experience with Herrin Gear. Our salesman Terrance was outstanding. Knew his merchandise quite well and went over and beyond to make us satisfied customers. He’s quite an asset to your company.
The staff stay in touch with me daily before my vehicle arrive by phone and email. Enjoyed my salesman Randy Ivy. Easy check out the finance on electric forms board
Terrence was such a joy to work with. He went over and beyond to please us. Was very impressed with expertise on the vehicle we chose. He is surely an asset to your company. 👏👏👏
Service was great! Tricia is a wonderful service representative. Goes the extra mile for her customers
The dealership is Good. Busy at times but that should be expected now days. I didn't mind the wait..
The servicr and customer satisfaction were unmatched. we enjoyed snackd and entertainment by the cookjng channel while we waited.
They provide the best service you can find. They make you feel like family and will work with you.
Clean and polished looking lobby; polite and friendly sales rep Diedre Estes), polite and helpful general manager. Hoping that will continue! I have lots of questions on features.
Tricia did an awesome job. She was very knowledgeable and suggestive as to things that would help me.
To get the best results,make sure you call for an appointment.
Excellent service and all personnel were great. Quite impressive service. Car delivery to Vicksburg was exceptional.
I have leased from this dealership for over 5 years and have not one complaint. I am very pleased with my experience overall!
Excellent service and friendly and professional staff is awesome, will definitely recommend to family, friends & coworkers.
Mr. Jerry Jones took great care of me. He made me feel heard and valued as a customer.
Great customer service. Service was excellent! I made a phone call with questions about my car and got an immediate response.
The professionalism and knowledge of the service staff is second to none in Jackson. They have always provided awesome service and advice during my visits.
Great customer service. They take care of the customer's needs, and the staff is friendly.
Tricia Montgomery always does a great job handling my service needs. She is very professional and helpful solving any issues that I have.
Great service! Everybody were friendly and courteous. I have noticed a pleasant improvement in how the service representatives treat the customers.
I just love Justin McFarland's willing to help and his patience. Best sales experience ever.
The Service Department is great
Justin was very knowledge about the QX80 and went over and above to help me locate the color I wanted. Gave very detailed instructions on the operation of the vehicle.
All aspects of purchasing and maintaining your car via Herrin-Gear.
The waiting are was clean and I appreciate the manager doing a walk through to check on customers as we all waited to have our vehicles serviced with care. Thank you
Friendly, efficient service.
Great service manager, Mr. Ayers is definitely a man of his word, just a great caring person all around. He genuinely cares for his customers,
I’ve been a customer of Herrin-Gear for the past 12 years. Great service every time.
Justine McFarland was the absolute best salesman. He was professional, the process was straight to the point and he delivered hands down.. Thanks
Love the Service department. Excellent customer service!
First time dealing with Herrin-Gear and all was well. The staff was ver nice and professional.
The sales team did great! Made my purchase easy, fast and I will purchase from them again!
Great customer service Thanks
Tricia Montgomery is usually my service consultant, and I can honestly say she goes over and beyond EACH time. She always provide personable, professional and thorough service.
Sales and service has been exceptional
Mr. Quency Coleman was awesome as usual. The issue was quickly diagnosed and resolved. I would give it 5 stars but the antifreeze splatter was not cleaned off by the technician.
Justin was great ! Made this experience seemless!
The customer service experience was great & atmosphere was pleasant. Car was ready on time. The hot me in & out.
The service and employees were friendly, helpful and always updating me on my vehicles service. They were awesome.
Professionalism, fast delivery services, and eagerness to help find the right vehicle you feel comfortable with. Justin McFarland (salesman) was awesome. He made sure that I was pleased with my vehicle. The staff there are very friendly. I would highly recommend Justin to anyone interested in getting a Infinity vehicle.
Great costumer service. Got the job done! Quick service and respectful Thanks for all your help
I had an afternoon appointment because the morning appointments were all booked. They had a cancellation had the courtesy of calling to see if I wanted it and I did! Mr. Coleman took excellent care of me making sure I was updated on all phases. Pastor Ayers also came through checking on everyone in the waiting area making sure that everyone was being taken care of in the spirit of excellence. Because of an issue I was having but was not detected in the inspection, I was called later to make sure everything was still running correctly. I really appreciate ...
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