Customer Testimonials
I highly recommend purchasing your next INFINITI with Terrance at Herrin Gear. My experience was great. Such Grade A customer service.
I enjoyed the atmosphere and the environment and my sales lady made sure that I had everything I needed and to rest assured that she was going to help me to get a ride and she did that and I thank her and the rest of the Herrin Gear family
Randy is always very accommodating and helpful
My advisor Patrick was courteous and kept me up to date on the progress of my vehicle. I was given a text code to communicate if I had questions while I waited. The amount of time for service upon entry was the almost exact time for completion.
Patrick was AWESOME!
Service was awesome No waiting immediately assistant Learned my name Call when ✔️
I recently had work done here, and it wentsmooth all because of Patrick! He took on every step concerning my vehicle as if it was his own vehicle. His patience, kindness and help was above and beyond what we expected. He never showed an ounce of frustration, but was very reassuring, reasonable and understanding beyond measure. Thank you Mr. Patrick for all that you did to give us an outstanding customer service experience!!💯 The Cole Fam!👍🏽😊
Very nice, courteous & professional! Went over and beyond to make sure all my service needs were taken care of promptly.
My experience was great. Randy was professional and friendly.
Patrick was very thorough with explaining my service needs! Thanks Patrick S.
Tricia was a pleasure! Excellent customer service!
Lengthy, but very professional
Zacc was extremely helpful. He worked to get me answers as quickly as possible and made sure my vehicle was repaired before I was due to leave town on a vacation. Thank you Zacc!
Tricia and her team were very knowledgeable and she and her team got the job done!!
Randy was great! Provided great service, updates, and details!
Good customer service. Tricia was great
Excellent service…professional customer service and very attentive to your needs
Tricia is my go to person. I have spent a lot of money on repairs there. But Tricia services puts me at ease when doing so. She has always kept me up to date on my services in the real time when my car is there. I only want to work with her. She’s the reason I keep coming back. Thanks Tricia…
great service
Patrick took care of us, like he said. Really satisfied. Took no time to get my work done on the car
The service was awesome as usual. I am never disappointed when I bring my QX60 in for service. Trish always keeps me updated on what I need to keep it running right.
James and Tricia took great care of me when my heat went out in my truck….
Great experience! From greeting to job completion!
Patrick was friendly and professional. I got my car diagnostic completed there but did not allow them to complete the service. The fee was extremely unreasonable
Tricia Montgomery is the Best! Always friendly and professional service whenever I come in to get my vehicle serviced.
Sometime when you go to service centers you meet reps that are not the must friendliest people. But on this day, I meet Patrick and he was very polite and professional. While I waited in the lobby he kept me inform on the service that was being done on my vehicle. He let me know that my vehicle had an oil leak. It wasn’t long before Patrick came back to let me know they were finish with my vehicle. I must be honest, I was so happy and surprise because I have been there in the past and it ...
Randy Walker is always willing to go above and beyond to ensure we have an excellent experience in the service department at Herrin Gear INFINITI. We appreciate the customer service and concern he extends each time we need him.
Would have been great had they checked my truck out at my appointment time, instead it was 2 days later and 2 missed days of work and 4 days without my vehicle. I appreciate Trish for handling everything as well as she could and keeping me informed.
The service was very efficient. My service advisor, Patrick was most courteous and helpful.
Randy is always informative and accessible. I appreciate the update texts on the date of service.
Everyone was very helpful at the dealership. Antonio and Marcus went above and beyond to make sure the process went smoothly in getting me what I wanted.
Great Nice Good part he work with us gave us what we ask for keep his word.
Randy is always professional.
Been dealing with this service department for at least 18 years. Always Great people here!!
Excellent service and it was done in a timely manner.
My Advisor Randy was Awesome. I will get him when I go back
My experience with Patrick was great! From the time I pulled up, to the time I left, the experience was great!
Exceptional Service and Repairs at INFINITI Dealership - Thanks to Tricia! I recently had the pleasure of visiting the INFINITI dealership for some repairs on my car, and I must say, the experience was absolutely fantastic. I owe a huge thanks to my advisor, Tricia, who provided exceptional service throughout the entire process. From the moment I arrived, Tricia greeted me with a warm smile and made me feel welcomed. She took the time to listen attentively to my concerns and ensured that all necessary repairs were addressed. Her knowledge and expertise were evident as she explained the repair process ...
I love how fast they get you in and I love the service center...you guys are on top of things and I appreciate your wonderful atmosphere and quality service
Randy Walker is the BEST????
It was great!
I thank Randy Walker for his exceptional attention to my service needs. Great job!
Ms.Tricia was very very nice and friendly and knowledgeable about what she was doing and cleaned the grease inside and outside of my car she was very very professional. AAAplu
Micheal was amazing and very helpful! Definitely recommend him for any and all services!
The service was prompt and thorough as I’ve come to expect from this dealership. They have never disappointed me. The people who work there have one thing in mind, Make sure the customer is happy with the services they have rendered
The service has always been good here. They do a great job at maintaining my car! Randy was pleasant, helpful and knowledgeable as well.
Tricia Montgomery did a very good job of explaining, helping and assisting me with my 2018 QX. Thanks for your great work!!
I have been doing business with Mr. Randy Walker for several years now he always does his best to accommodate me with my schedule, which is a big deal since I live an hour and a half away. I would never make an appointment without consulting him. He is top notch
Zach is a kind, sincere young man who delivered great service and stayed true to what he promised. I was very disappointed with Herrin Gear(HG) after my transmission failed after having purchased the vehicle only 3 months prior from HG. However, Zach made it right! He is an honorable young man who doesn't have it in his heart to treat you unfairly. For further services, I will deal with Zach! Thank you, HG and Zach, for making it right!
Zack was exceptional in service. He was detail-oriented and provided the best customer service .He cleaned our vehicle after the service was done and we were pleased.
If you have to get service on your vehicle, Zac who has been my consultant and he is the greatest! He is the nicest young man, always willing to help.
Tricia Montgomery is my girl. She is one busy little bee, but she is always accommodating to my needs!
They got me in an out with no problems
I was very satisfied with the service I received with the care of my car from Herron-Gear. Patrick listened to what I needed in servicing my car and delivered far better service than I expected.
Customer service at Infinity is absolutely Great! I can name so many wonderful things about them but the superb service from so many like, Taryn, Tricia, and Peter ( I could name plenty more) makes visiting Infinity a refreshing experience! Thank you !
She always treats me good and friendly
Tricia Montgomery goes above and beyond to satisfy me as a customer/INFINITI owner. Driver CJ is an outstanding driver, very courteous.
My experience with Christopher as my salesman he came with a good approach about the vehicles and executed it. I was happy with the vehicle that I purchased
James Archie, he made the car shopping experience easy! He immediately look for cars that would get my attention! He is very professional, and he will find you a gem! Shop shop , and go see him! Also thanks to Eddie Kelly! They are a unit. Both great!
Working with Randy Walker is an absolute pleasure! Randy is extremely patient. I never felt pressured to make a decision and most importantly, a professional who knows the car business inside and out. I highly recommend Randy to anyone needing their vehicle serviced. He is a five star gentleman.
Great experience at Herrin-Gear. Service team is amazing Randy will above and beyond for you. I would recommend this company.
The experience was quick and amazing. The crew at INFINITI fixed what my car needed in a very fast manner. Zach was very professional and called when he needed to confirm things and when the techs needed more info. Also I want to thank everyone there who have been great help in my time there thank you all!.
Great customer service & job done in a timely manner.
My experience with Traci was amazing, from greeting me with a smile when I come in the door to making sure I'm okay until I leave from getting my car service. One of the best highly recommend her to anybody.
Excellent service
Randy was very professional, polite and helpful. He made my visit really easy. Thank Randy.
Zach was amazing! 10/10 recommend. You’re in and out & he always keep you updated on what’s going on! Head over & ask for Zach
Great person with great service
Had very unexpected trouble with a brand new QX50 infinity and had to visit the dealership on 3 different occasions. Randy found out what was causing the issue and fixed in absolutely record time. Can not thank him enough for such a kind and fast service.
I have been having my car serviced here for years. They are always very professional.
Always a good experience 😉
