Customer Testimonials

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Google Nov 27, 2023

I highly recommend purchasing your next INFINITI with Terrance at Herrin Gear. My experience was great. Such Grade A customer service.

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Google Nov 27, 2023

I enjoyed the atmosphere and the environment and my sales lady made sure that I had everything I needed and to rest assured that she was going to help me to get a ride and she did that and I thank her and the rest of the Herrin Gear family

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Google Nov 27, 2023

Randy is always very accommodating and helpful

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Google Nov 27, 2023

My advisor Patrick was courteous and kept me up to date on the progress of my vehicle. I was given a text code to communicate if I had questions while I waited. The amount of time for service upon entry was the almost exact time for completion.

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Google Nov 26, 2023

Patrick was AWESOME!

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Google Nov 26, 2023

Service was awesome No waiting immediately assistant Learned my name Call when ✔️

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Google Nov 25, 2023

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Google Nov 24, 2023

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Google Nov 24, 2023

I recently had work done here, and it wentsmooth all because of Patrick! He took on every step concerning my vehicle as if it was his own vehicle. His patience, kindness and help was above and beyond what we expected. He never showed an ounce of frustration, but was very reassuring, reasonable and understanding beyond measure. Thank you Mr. Patrick for all that you did to give us an outstanding customer service experience!!💯 The Cole Fam!👍🏽😊

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Google Nov 24, 2023

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Google Nov 24, 2023

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Google Nov 24, 2023

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Google Nov 23, 2023

Very nice, courteous & professional! Went over and beyond to make sure all my service needs were taken care of promptly.

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Google Nov 23, 2023

My experience was great. Randy was professional and friendly.

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Google Nov 22, 2023

Patrick was very thorough with explaining my service needs! Thanks Patrick S.

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Google Nov 21, 2023

Tricia was a pleasure! Excellent customer service!

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Google Nov 20, 2023

Lengthy, but very professional

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Google Nov 20, 2023

Zacc was extremely helpful. He worked to get me answers as quickly as possible and made sure my vehicle was repaired before I was due to leave town on a vacation. Thank you Zacc!

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Google Nov 19, 2023

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Google Nov 19, 2023

Tricia and her team were very knowledgeable and she and her team got the job done!!

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Google Nov 18, 2023

Randy was great! Provided great service, updates, and details!

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Google Nov 18, 2023

Good customer service. Tricia was great

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Google Nov 18, 2023

Excellent service…professional customer service and very attentive to your needs

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Google Nov 17, 2023

Tricia is my go to person. I have spent a lot of money on repairs there. But Tricia services puts me at ease when doing so. She has always kept me up to date on my services in the real time when my car is there. I only want to work with her. She’s the reason I keep coming back. Thanks Tricia…

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Google Nov 17, 2023

great service

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DealerRater Nov 17, 2023

Patrick took care of us, like he said. Really satisfied. Took no time to get my work done on the car

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Google Nov 17, 2023

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Google Nov 17, 2023

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Google Nov 16, 2023

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DealerRater Nov 16, 2023

The service was awesome as usual. I am never disappointed when I bring my QX60 in for service. Trish always keeps me updated on what I need to keep it running right.

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Google Nov 16, 2023

James and Tricia took great care of me when my heat went out in my truck….

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Google Nov 16, 2023

Great experience! From greeting to job completion!

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Google Nov 15, 2023

Patrick was friendly and professional. I got my car diagnostic completed there but did not allow them to complete the service. The fee was extremely unreasonable

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DealerRater Nov 15, 2023

Tricia Montgomery is the Best! Always friendly and professional service whenever I come in to get my vehicle serviced.

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Google Nov 13, 2023

Sometime when you go to service centers you meet reps that are not the must friendliest people. But on this day, I meet Patrick and he was very polite and professional. While I waited in the lobby he kept me inform on the service that was being done on my vehicle. He let me know that my vehicle had an oil leak. It wasn’t long before Patrick came back to let me know they were finish with my vehicle. I must be honest, I was so happy and surprise because I have been there in the past and it ...

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Google Nov 12, 2023

Randy Walker is always willing to go above and beyond to ensure we have an excellent experience in the service department at Herrin Gear INFINITI. We appreciate the customer service and concern he extends each time we need him.

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Google Nov 12, 2023

Would have been great had they checked my truck out at my appointment time, instead it was 2 days later and 2 missed days of work and 4 days without my vehicle. I appreciate Trish for handling everything as well as she could and keeping me informed.

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Google Nov 12, 2023

The service was very efficient. My service advisor, Patrick was most courteous and helpful.

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DealerRater Nov 12, 2023

Randy is always informative and accessible. I appreciate the update texts on the date of service.

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DealerRater Nov 12, 2023

Everyone was very helpful at the dealership. Antonio and Marcus went above and beyond to make sure the process went smoothly in getting me what I wanted.

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DealerRater Nov 12, 2023

Great Nice Good part he work with us gave us what we ask for keep his word.

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Google Nov 11, 2023

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Google Nov 10, 2023

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Google Nov 10, 2023

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Google Nov 10, 2023

Randy is always professional.

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Google Nov 9, 2023

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DealerRater Nov 9, 2023

Been dealing with this service department for at least 18 years. Always Great people here!!

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Google Nov 9, 2023

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Google Nov 8, 2023

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Google Nov 8, 2023

Excellent service and it was done in a timely manner.

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Google Nov 8, 2023

My Advisor Randy was Awesome. I will get him when I go back

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Google Nov 7, 2023

My experience with Patrick was great! From the time I pulled up, to the time I left, the experience was great!

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Google Nov 7, 2023

Exceptional Service and Repairs at INFINITI Dealership - Thanks to Tricia! I recently had the pleasure of visiting the INFINITI dealership for some repairs on my car, and I must say, the experience was absolutely fantastic. I owe a huge thanks to my advisor, Tricia, who provided exceptional service throughout the entire process. From the moment I arrived, Tricia greeted me with a warm smile and made me feel welcomed. She took the time to listen attentively to my concerns and ensured that all necessary repairs were addressed. Her knowledge and expertise were evident as she explained the repair process ...

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Google Nov 7, 2023

I love how fast they get you in and I love the service center...you guys are on top of things and I appreciate your wonderful atmosphere and quality service

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Google Nov 6, 2023

Randy Walker is the BEST????

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Google Nov 6, 2023

It was great!

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Google Nov 6, 2023

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Google Nov 6, 2023

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Google Nov 4, 2023

I thank Randy Walker for his exceptional attention to my service needs. Great job!

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Google Nov 4, 2023

Ms.Tricia was very very nice and friendly and knowledgeable about what she was doing and cleaned the grease inside and outside of my car she was very very professional. AAAplu

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Google Nov 3, 2023

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Google Nov 3, 2023

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Google Nov 3, 2023

Micheal was amazing and very helpful! Definitely recommend him for any and all services!

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Google Nov 3, 2023

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Google Nov 2, 2023

The service was prompt and thorough as I’ve come to expect from this dealership. They have never disappointed me. The people who work there have one thing in mind, Make sure the customer is happy with the services they have rendered

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Google Nov 2, 2023

The service has always been good here. They do a great job at maintaining my car! Randy was pleasant, helpful and knowledgeable as well.

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Google Nov 2, 2023

Tricia Montgomery did a very good job of explaining, helping and assisting me with my 2018 QX. Thanks for your great work!!

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Google Nov 1, 2023

I have been doing business with Mr. Randy Walker for several years now he always does his best to accommodate me with my schedule, which is a big deal since I live an hour and a half away. I would never make an appointment without consulting him. He is top notch

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Google Nov 1, 2023

Zach is a kind, sincere young man who delivered great service and stayed true to what he promised. I was very disappointed with Herrin Gear(HG) after my transmission failed after having purchased the vehicle only 3 months prior from HG. However, Zach made it right! He is an honorable young man who doesn't have it in his heart to treat you unfairly. For further services, I will deal with Zach! Thank you, HG and Zach, for making it right!

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Google Oct 31, 2023

Zack was exceptional in service. He was detail-oriented and provided the best customer service .He cleaned our vehicle after the service was done and we were pleased.

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Facebook Oct 30, 2023

If you have to get service on your vehicle, Zac who has been my consultant and he is the greatest! He is the nicest young man, always willing to help.

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Google Oct 30, 2023

Tricia Montgomery is my girl. She is one busy little bee, but she is always accommodating to my needs!

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Google Oct 29, 2023

They got me in an out with no problems

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Google Oct 29, 2023

I was very satisfied with the service I received with the care of my car from Herron-Gear. Patrick listened to what I needed in servicing my car and delivered far better service than I expected.

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Google Oct 28, 2023

Customer service at Infinity is absolutely Great! I can name so many wonderful things about them but the superb service from so many like, Taryn, Tricia, and Peter ( I could name plenty more) makes visiting Infinity a refreshing experience! Thank you !

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Google Oct 28, 2023

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Google Oct 28, 2023

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Google Oct 28, 2023

She always treats me good and friendly

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Google Oct 26, 2023

Tricia Montgomery goes above and beyond to satisfy me as a customer/INFINITI owner. Driver CJ is an outstanding driver, very courteous.

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Google Oct 26, 2023

My experience with Christopher as my salesman he came with a good approach about the vehicles and executed it. I was happy with the vehicle that I purchased

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Google Oct 26, 2023

James Archie, he made the car shopping experience easy! He immediately look for cars that would get my attention! He is very professional, and he will find you a gem! Shop shop , and go see him! Also thanks to Eddie Kelly! They are a unit. Both great!

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Google Oct 25, 2023

Working with Randy Walker is an absolute pleasure! Randy is extremely patient. I never felt pressured to make a decision and most importantly, a professional who knows the car business inside and out. I highly recommend Randy to anyone needing their vehicle serviced. He is a five star gentleman.

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Google Oct 25, 2023

Great experience at Herrin-Gear. Service team is amazing Randy will above and beyond for you. I would recommend this company.

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Google Oct 24, 2023

The experience was quick and amazing. The crew at INFINITI fixed what my car needed in a very fast manner. Zach was very professional and called when he needed to confirm things and when the techs needed more info. Also I want to thank everyone there who have been great help in my time there thank you all!.

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Google Oct 23, 2023

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Google Oct 22, 2023

Great customer service & job done in a timely manner.

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Google Oct 22, 2023

My experience with Traci was amazing, from greeting me with a smile when I come in the door to making sure I'm okay until I leave from getting my car service. One of the best highly recommend her to anybody.

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Google Oct 21, 2023

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Google Oct 20, 2023

Excellent service

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Google Oct 19, 2023

Randy was very professional, polite and helpful. He made my visit really easy. Thank Randy.

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Google Oct 19, 2023

Zach was amazing! 10/10 recommend. You’re in and out & he always keep you updated on what’s going on! Head over & ask for Zach

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Google Oct 18, 2023

Great person with great service

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Google Oct 18, 2023

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Google Oct 18, 2023

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Google Oct 15, 2023

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Google Oct 15, 2023

Had very unexpected trouble with a brand new QX50 infinity and had to visit the dealership on 3 different occasions. Randy found out what was causing the issue and fixed in absolutely record time. Can not thank him enough for such a kind and fast service.

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Google Oct 15, 2023

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Google Oct 11, 2023

I have been having my car serviced here for years. They are always very professional.

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Google Oct 11, 2023

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Google Sep 22, 2023

Always a good experience 😉


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