Customer Testimonials
You absolutely HAVE to shop with KG!!! She was the absolute best saleswoman ever. Fun, friendly, communicative, honest and beyond helpful. Ask for her and her only. Also shoutout to Antonio Chambers for being the most amazing finance manager and for being patient, knowledgeable and informative. Super cool dude. A+ service even down to Archie over service. Get you one or two!
This dealership has gone down tremendously in the last few years. A standard oil change comes with a 5 point multi point inspection. Mine is NEVER done I feel grateful if my oil is changed and my tires are really rotated. I have to beg and plead that my be vehicle is washed )which also Is supposed to be covered in the oil change service). The price continues to rise and the service declines even more. My windshield wiper was falling off, it was never mentioned to me….amongest several other things.
Great service, very professional and responsive.
Purchased a new 2026 QX80 at the end of September. Had a mixed experience. The salesman Jonathan was great and was very responsive to texts and was ready for my arrival on the day I wanted to test drive and purchase the car. Very professional and was a pleasure to deal with. Same with the finance manager Nathan as well. Worked with me to get a price I was happy with and got me the best possible financing. So the car purchasing side of the experience was excellent.
The car maintenance side is where I have had issues. I did not ... Read More Google - Nov 1, 2026
Very good customer service. We drove from out of town and they made the experience quick and easy. They communicated well with us during the entire process.
Terrance was very professional and knowledgeable of has job and I am very pleased.
The dealership is top notch. It’s always good Customer Service and convenient. Great experience. The sale associate Jerry Jones was exceptional. He listen and he knew exactly how to deal with my issue.
I can honestly say this was the BEST car-buying experience I’ve ever had! At 51 years old, I’ve purchased several vehicles throughout my lifetime, and this experience truly stood out above the rest.
My salesman was absolutely exceptional from beginning to end. He was extremely knowledgeable, informative, patient, and thorough throughout the entire process. His communication was outstanding, and he consistently followed up and followed through on everything he said he would do.
What impressed me most was that his level of customer service didn’t change once the sale was finalized. He never made me feel rushed or ... Read More Google - Oct 30, 2026
Today I experienced the worst service experience at HG INFINITI. I arrived at 8:30 am and left at 1:30 pm without any of the requested services being completed. Over the past few months, I've waited longer than usual, but today was unacceptable. HG, if you truly value your customers, please revamp or acknowledge that your service department seriously needs change. I will never return.
MS. krishenia Greenwood was phenomenal, she worked with me and was available when I made requests. Thank you! Thank you!!! Please reach out to her if you need assistance with a vehicle!
Terrence was very knowledgeable and a very honest salesman! He made the process seamless and covered every concern that I had! Highly recommend going to see him! You won’t be disappointed
The service for the tire rotation and the oil change was great.
Great customer service clean waiting area great attitude quick service and short wait time for customer
Shawan was very nice and helpful, the waut wasn't as long as it has been in the past
Words can’t explain how excited I am about my new car!!! I’m so happy 😃
We had an amazing experience working with **Krishenia Greenwood!** From start to finish, she was professional, knowledgeable, patient, and genuinely dedicated to providing outstanding customer service. She made the entire car-buying process smooth, stress-free, and enjoyable. What stood out the most was her willingness to go above and beyond to ensure I was completely satisfied. It's rare to find someone who truly cares about their customers the way she does. If you're in the market for a vehicle, I highly recommend asking for Krishenia Greenwood. **You won't be disappointed!**
Do not take your car to this dealership for service and repair, I’m upset that my coworker was taken advantage of. I will never do business with them as my Mom and Uncle have purchased from them before.
The INFINITI service department takes advantage of younger women, putting parts on the cars with their authorization and knowing the details. I do not recommend them.
Shawan is the absolute greatest! Got me in and out with excellent service….Very supportive and helpful! I will be back because of Shawan!
Upon arrival at Herrin Gear ,was greeted by salesmen Barnes who was very courteous and polite,we explained to him what we was interested in purchasing,we explained that we saw this particular vehicle parked on the corner, he immediately got the keys to the vehicle, after a short observation of the vehicle it fit perfectly with what we wanted (low mileage and price, short after he had paperwork ready to see it will be approved and with a low interest rate,that made our day we drove home in the same day with the vehicle,
Great experience from start to finish.
Service department has major issues. Customer service in the Service Dept. needs profound overhaul. This is from the Service Manager rated at a 1 out of 10 and the Service Supervisor as 3 out of 10 only because of minor effort after 6 hours and after my complaints for me and two other customers that had sit all day. Let’s just say nearly 12 hrs later things were still not properly addressed not fixed. This was not just a bad day, this stems from a lack of oversight and getting paid to do nothing while ripping customers off. Truly dissatisfied.
The worst dealership experience ever. My appointment was for 1:30pm, I arrive there at 1:15 and did not leave until 5:45 PM. Went in for an oil change. I was told it 330 my SUV what’s ready and they were going to wash it. Around 430 I begin to ask where was my vehicle because I had to be somewhere at 5 o’clock.. I was told that it was accidentally placed on the Lexus lot. When he pulled my vehicle up at 5 o’clock, it had not been washed so I missed my appointment. Worst service ever!!
Krischena created a wonderful experience. She is very thoughtful.
When I tell you KG came all the way through for me and my new QX55 Trim Package! I’m so in love with my new baby!! Thanks to everyone there made this happen for me !
Krishenia Greenwood is the BEST sales consultant I’ve ever worked with. She was on top of helping me with the car, calling me back with updates constantly, even pulled the car for me before my 7.5 hour drive to the dealership. Everyone here was very kind, funny, and amazing to talk to. Best car shopping experience I’ve ever had. I’m very willing to come back here for my next vehicle just because of how amazing Krishenia was!
Today, I purchased my beautiful INFINITI QX55 Sensory, and my heart is full! This moment means so much to me because I prayed, stayed patient, and trusted God’s timing. 🙏🏽❤️ KG, thank you for listening to exactly what I wanted and exceeding my expectations! Having someone I know and love help me reach this milestone made it even more special. I’m grateful for your care and dedication, and I highly recommend KG to anyone looking for their next vehicle! Thank you for bringing the keys to an answered prayer! 🔑🎉 #KGBRINGTHEKEY
3 hours for an oil change is absolutely unacceptable with an appointment.
I was very disappointed with our recent visit to Herrin\-Gear INFINITI in Jackson\. My mother had a 1:30 p\.m\. appointment for routine servicing and a tire rotation, but we did not leave until approximately 5:00 p\.m\. A service that should have taken about one to one and a half hours turned into a three\-and\-a\-half\-hour ordeal\.
The biggest issue was the lack of communication\. We received no meaningful updates about the delay, and after the service was completed, we were told that the vehicle had been misplaced in the used\-car parking lot, causing even more ... Read More Google - Oct 8, 2026
Love my Service Representative Trish she took care of my service and was so friendly and knowledgeable. She is the best 👌
The service was excellent. All of staff did an excellent job
Krishenia at Herrin Gear INFINITI was amazing and it was my pleasure buying a car from her. She was very knowledgeable, extremely friendly and I hope all your sell staff is as good as she is.
Very unprofessional , communication sucks, won't answer the phone and I will NEVER recommend to nobody or take neither of my vehicles there ever again. Very bad experience 😕
Krishenia was a pleasure to deal with. She was knowledgeable about the car as well as the background of it. Answered any questions I had or found the answers for me.
Excellent! Sales person. Krishenia Greenwood helps you to be comfortable through the whole process.
Great place to do business at. Shawan Coleman did a fantastic job and knows how to treat her customers.
I’ve always had excellent service from Herrin Gear Infinity up until the last last visit when I had to call to check on my car, also to find out where my car was so it could be delivered. Otherwise I would’ve been stranded upon the return of my car some of the same problems still existed, and was not resolved. I’ve never had this happen for and I’m hoping it’s a one time occurrence. We shall see the next time I have service.
Tiffany was exceptional in her courtesy, professionalism and knowledge of my visit was outstanding.
I love that valet service is offered! My vehicle was picked up from my job and returned within a few hours. Top tier service!
Thanks to Krishenia from Herrin Gear INFINITI for making my whole car buying experience easy from start to finish. I needed a vehicle for my 16yr old and she executed things perfectly.
No issues noted per my husband who brought car to dealership. Jerry great service person
Jonathan at Herrin Gear INFINITI was great. He made purchasing my new car a breeze!
Jerry was Very Helpful and prompt on getting my tire changed out and replaced.
I was in the market for a new vehicle and was debating between the 2026 Escalade and the 2027 QX80. Lathario was my Sales Consultant and he was amazing. He provided great overview of the vehicle and was extremely hands on throughout the sales process which made deciding on moving forward with the QX80 easier. Antonio Chandler did an amazing job with ensuring I received the best financing option. The entire staff that I worked with was amazing. I would highly recommend this dealership to others.
Krishenia was a superstar: kind, accommodating, not pushy, and - best of all - caring. The most attentive and personable salesperson I’ve ever bought from.
Special thanks to KRISHENIA GREENWOOD! She is most definitely is a good sales person she was honest, caring, and kindhearted. She keep her word she told me they will deliver any where in Mississippi. Im about 2.5 hours away from Jackson,Ms. KG said she would bring the keys and she did all the way to my front door. My experience with K.G was a 10/10. I absolutely love my new purchase! Thanks again K.G💕
I was very pleased with the service. I would recommend Herrin Gear to anyone looking for a good dealership.
Krishenia was very knowledgeable and was a bright light at the dealership. She did not pressure but rather made sure that all of my questions were answered.
This was my first service with HG INFINITI and everything was great. From the scheduling of the service to completion I have no complaints.
Went to get my first service on the vehicle. Tiffany provided exceptional quality service from start to end. I really appreciate the fsct of not having to wait for the tech to get started on the service. Thank you so much Tiffany.
It's was a great visit. The staff members was nlce
KG (Krishenia) was awesome when it came to buying a vehicle for our daughter. She is very personable and made our experience wonderful. I’ll definitely recommend her to all our friends and family. Ask for KG you won’t regret it!
He was very friendly and helpful. He answered all my questions to the best of his ability and knowledge.
I really don't usually leave a review but I felt I just had to because my service was absolutely remarkable!! My sales Lady was Krishenia (KG) Greenwood . She was so helpful,informative,kind and went above and beyond to make sure I had an exceptional experience ! I reall appreciate that! She was so awesome that on my next purchase I truly plan to see her in Management because she even showed southern hospitality to clients that were with other sales people and that spoke volumes of leadership potential .I love my QX60 Autograph!!! Yall go shop with her !! #KGbroughtmyKEY ... Read More Google - Sep 6, 2026
Everything went well Oil change and filter replaced
Excellent experience!! Our salesman, Tavontae “TJ” was very nice, knowledgeable and very helpful. All those we dealt with while at Herrin Gear Infinity were great!!
I was at Herrin Gear INFINITI for over 2 hours waiting for a scheduled oil change. While there, they asked me to text them with any questions. I text twice and there was no response. My car was to be cleaned as well but that did not happen. Associate was polite and offered to clean if I brought by another time.
Great experience with Terrence, my sales representative, in purchasing my new INFINITI car this summer.
Everyone was very professional and encouraging throughout my purchase experience. Mrs. Greenwood is amazing and has a beautiful spirit! I felt confident about my purchase after I left the dealership so I would definitely recommend Herron-Gear INFINITI if you’re looking for your next vehicle!
My experience with Herrin-Gear INFINITI has unfortunately not been very good, particularly when it comes to communication and the service department.
My first experience was a routine service appointment for an oil change and tire rotation. Something that should have been relatively simple ended up taking almost the entire Friday. While I was there, I also noticed other customers waiting for extended periods, including someone checking on a vehicle that had apparently been there for months. That was the first red flag for me.
About four or five months later, a sensor went out on my vehicle, and that’s ... Read More Google - Aug 25, 2026
The staff at Herrin Gear INFINITI showed me great hospitality. I enjoyed being appreciated as a customer.
Poor communication. Won't return calls. Bought a new suv and the detailing person washed only half of top,leaving dirt and grime on other half. Discovered lots of minute scratches all over the hood after I got home and texted the salesman Davonte, he did not return my call. I also called back to the financial manager but was told he was busy but would return my call--he never did. Seems like terrible management. I felt like Herren-Gear didn't like out-of-staters buying their Mississippi cars. I would NEVER buy or contemplate buying a car at Herren-Gear INFINITI Jackson, ... Read More Google - Aug 10, 2026
I am always pleased with the service at Herrin-Gear INFINITI. I came in for a tire rotation and oil change, and it was done promptly, and the staff was courteous as usual.
The service was disappointing from start to finish. When I dropped off my vehicle, I was told I would receive an update on its status the following day. Unfortunately, that never happened. I had to call the dealership myself, and even then I was unable to get in touch with anyone for an update. I ended up going to the dealership in person, and it was immediately apparent that the service advisor knew he hadn’t followed through on his commitment to keep me informed. I expected a much higher level of customer service from INFINITI, given its reputation as ... Read More Google - Aug 4, 2026
Terrible service. Had an appointment scheduled for AC repair on a day off of work at 8:30am on a Friday. Dropped it off, had to get a rental car, which was fine. But they didn’t tell me they were closed all weekend. I called several times the next week to find out status, they never answered the phone and never called me back. I finally had to drive over there a week later on Friday afternoon to talk to someone. They hadn’t even looked at it yet. They then finally looked at it, the total
repair took less ... Read More Google - Jul 28, 2026
Service department is sucks,
Used car warning….
First, the purchasing process was easy. That’s why I gave 2 stars.
But unfortunately they either don’t inspect the used cars before they sell them, or they service them and ignore what they find.
I fully understand the concept of AS IS, but I purchased from what I thought was a reputable dealer because I expected they would try to sell a quality product.
300 miles from the time I bought my son a car at this dealership, the brakes started scraping. It turns out that all 4 rotors were shot. This is not something that would have ... Read More Google - Jul 21, 2026
Jerry Jones at the Service Center always does an excellent job! Infinit of Jackson always does a great job. I am pleased with the work performed.
Bought my INFINITI 2 months ago (first INFINITI always had Toyota’s). Started noticing a popping noise every time I made a sharp turn. Made an appointment for 9:30 am on Friday, I arrived at my appointment on time. After not hearing from anyone or them responding to my many calls and text, I decided around 4:30 to go and check on my car. I was told sorry, we haven’t had a chance to look at your car. Can you just leave it here or bring it back and we’ll get to it first thing Monday morning and get it back ... Read More Google - Jul 7, 2026
Herrin-Gear INFINITI service department is the BEST! Consistently, the people working there are hardworking, professional, and above all, friendly and sincere. Best people, best mechanics, best service!
My advisor, Patrick, was incredibly personable and accommodating and provided me updates on the service.
I had a great experience with Herrin Gear Infinity. Krishenia was great at explaining all the details of the car I picked out. Everyone there was really nice, and helpful. Would recommend to anyone.
Great. I waited a long while but cs was great. Tricia and her mentor awesome.
Horrible. After 5 times, the issues with my vehicle is still not resolved. And I've contacted management, but issue still has not been resolved. Getting a callback or even a text is nearly impossible.
Johnny at Herrin-Gear INFINITI went above and beyond to help me get a vehicle within my budget. It was an easy fast process.
Patrick is the best! He is caring and very knowledgeable. He always takes care of me. I have not in the past had any good experiences with the other guy but since I had him he’s been very helpful and professional. Thanks Patrick
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
Drove over an hour to wait over 3 hours to get no where. Thanks for nothing.
Great customer service and clean waiting area. Will be back here. Highly recommended place to get service done
Beware of the service dept taking your INFINITI emblem off your engine cover. Happened to me and SIL.
Patrick was Very Professional and knowledgeable! I would send anyone to him for Service & Advice. Very Nice person!!!!
They tried to make me feel like I was stupid saying the interest rate on cars has gone up to 15 to 20%
Absolutely horrible. They had my vehicle all day. I’d identified the tires wanted and got a price quote. When they finally notified me that my vehicle was ready, I got there only to realize that the incorrect tires had been installed and on top of that they were attempting to over charge me. Luckily I identified the incorrect tires before paying and leaving because the service writer didn’t bother to inspect the vehicle. This was one of my worst experiences ever getting my vehicle serviced. Took my vehicle in around 9am and didn’t get out of there ... Read More Google - May 6, 2026
Friendly and professional staff. Clean and efficient. Overall best service, snacks and drinks in town.
My daughter in law came in to get a scratch the dealership did to the car to get fixed and she was treated very rudely!
I purchased a certified preowned QX60. I was told that the certification process involved a 167 point inspection to meet Infinti’s criteria. On my way home from the dealership I heard a strange noise under the hood. I called and set an appointment to bring the vehicle in (mind you I purchased an extended warranty as well). I don’t even feel like going through it all….it was just a horrible experience. They couldn’t find what was making the noise even though it was supposedly sent through a 167 point inspection.
Patrick is awesome he kept me posted on everything that was going on with my vehicle. I was very pleased with him.
